Client Manager

Description

Summary: As a Client Manager, you will lead client accounts, ensure exceptional service, and guide Client Service Associates while building strong client relationships through business insight and dedicated service. Highlights: 1. Manage complex accounts with a strong focus on self-funded business 2. Collaborate with senior teammates and support employee benefits client service 3. Develop professional skills and continuously improve processes Apply Now Introduction At Gallagher Benefit Services, you’re a trusted partner to organizions naviging some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit stregies, designing wellbeing programs, or advising on workforce challenges, the work you do here crees meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassione partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaborion is second nure, and your ideas have room to grow. If you’re looking for a place where your contribution mters and where you can help build a better world of work; think of Gallagher.   Overview As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client sisfaction. We will rely on your leadership skills to help guide our Client Service Associes and cree a learning environment. You apply your business insight and strong dedicion to service to cree depth in our client relionships. How you'll make an impact You will manage increasingly complex accounts with a strong focus on self-funded business while collaboring with senior teammes Utilizing Gallagher’s resources and tools, you will cree effective client deliverables You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%. You will resolve service-reled issues independently but know when to raise concerns to more experienced client service team members Prepare RFP’s, coordine vendor responses, support negotiions, analyze and spreadsheet proposal results, and develop the client presentions You will "cross-solve" with your clients to communice resources available within Gallagher th we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) Guide and support new hires and account associes Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way Wh skills will make me successful in this role? You possess strong communicion skills th will allow you to build professional relionships with both internal and external partners. We are a collaborive team and look for teammes who understand the importance of deadlines and are open to constructive feedback. Adaptable and remain composed and in an environment th requires balancing multiple priorities in any given day You actively seek to develop your professional skills and improve efficiency You are innovive and rarely sisfied with the stus quo! You love to genere new and practical ideas and aim to continuously improve A desire to learn Gallagher’s tools, systems, and shared resources We look for the people who go the “Extra Mile” to achieve results th benefit the client, the Branch and Gallagher About You Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Life and Health licensing is required. Preferred: Previous insurance knowledge and experience managing client relionships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communicion skills. Comfortably engages others in consultive discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.   #LI-PF1 #LI-Hybrid Compension and benefits We offer a competitive and comprehensive compension package. The base salary range represents the anticiped low end and high end of the range for this position. The actual compension will be influenced by a wide range of factors including, but not limited to previous experience, educion, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, gre teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educional expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – eleving your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable mching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.   We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organizion. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes th all persons are entitled to equal employment opportunity and prohibits any form of discriminion by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy stus), sexual oriention, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital stus, parental stus, age, nional origin, ancestry, disability, medical condition, genetic informion, veteran or military stus, citizenship stus, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, ste, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relionship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compension, benefits, layoff, and terminion. In addition, Gallagher will make reasonable accommodions to known physical or mental limitions of an otherwise qualified person with a disability, unless the accommodion would impose an undue hardship on the operion of our business. Apply Now