Description Xtreme Fleet Service, LLC is looking for an enthusiastic and compassionate Remote Customer Care Representative to join our team. In this essential role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service in a remote setting. We pride ourselves on delivering top-notch support and building lasting relationships with our clients. As a Remote Customer Care Representative, you will handle customer calls and emails, ensuring that every interaction is positive and productive. You will play a vital role in maintaining customer satisfaction and loyalty, and your ability to listen actively and solve problems efficiently will be key to your success. Join us at Xtreme Fleet Service, LLC, where your contributions will help shape a memorable customer experience and make a real impact within our organization.  Responsibilities Respond promptly to customer inquiries via phone, email, and chat Provide accurate information about our services and offerings Identify customer needs and offer appropriate solutions Resolve customer complaints and follow up to ensure satisfaction Document customer interactions and maintain detailed records Collaborate with other departments to escalate and address complex issues Stay informed about product updates and company policies Requirements Previous experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving abilities Ability to remain calm and professional under pressure Proficient in using customer service software and Microsoft Office Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home