Maintenance Supervisor (Seattle)

Description

Summary: The Maintenance Supervisor oversees the appearance and maintenance of apartment communities, supervising a diverse team, ensuring timely repairs, and maintaining safety standards. Highlights: 1. Lead, motivate, and develop a diverse property maintenance team. 2. Ensure timely repairs and maintain compliance with safety standards. 3. Deliver outstanding customer service to all residents. Job Summary The Maintenance Supervisor oversees the overall appearance and maintenance of our apartment communities. This role is responsible for supervising and motivating a diverse maintenance team, ensuring timely repairs, and maintaining compliance with safety standards. The position requires independent decision-making, especially during after-hours emergencies, and plays a critical role in resident satisfaction and property preservation. The Maintenance Supervisor at Cedar Park is eligible for a 100% apartment allowance if living on-site. Reports to: Property Manager Key Responsibilities Include (but are not limited to) Property Maintenance Perform, schedule, and supervise maintenance repairs throughout the property. Schedule, monitor, and conduct preventative maintenance. Maintain a flexible, available schedule to respond to and resolve after-hours and weekend emergency maintenance and custodial requirements. Operations Use Yardi (or similar) property management software to manage open service repair requests. Create and manage a budget while maintaining an accurate inventory of maintenance items. Ensure that policies and procedures as well as safety and compliance expectations are met. Team Management & Customer Service Lead, motivate, and develop a successful, inclusive, and diverse property maintenance team. Provide timely and constructive performance feedback and light mediation. Deliver outstanding customer service to all residents. Compliance & Safety Ensure adherence to OSHA standards and company safety protocols. Maintain certifications and ensure team compliance with environmental and pool safety regulations. Vendor & Inventory Management Coordinate with vendors for specialized repairs and services. Maintain accurate inventory of tools, equipment, and supplies. Qualifications Education & Certifications High school diploma or equivalent required. HVAC-EPA (Type II) or EPA Universal certification is strongly preferred. Associates hired without an EPA certification will be required to obtain within 90 days of hire. Certified Pool Operator (CPO) certification strongly preferred; must obtain within 90 days of hire. A valid driver's license is required. Experience Three or more years hands-on apartment or building maintenance experience required. Supervisory experience required. Experience with Yardi or other property management accounting software. Skills & Competencies Strong knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair. Budget management and cost control. Leadership and team development. Customer service and conflict resolution. Time management and prioritization. Safety and compliance awareness. Problem-solving and decision-making. Vendor coordination and negotiation. Computer literacy (Microsoft Outlook, Word, Excel). Communication skills (verbal and written). Adaptability and flexibility. Preventative maintenance planning. Inventory management. Emergency response capability. Technical troubleshooting. Key Success / Performance Indicators Resident satisfaction scores. Timely completion of service requests. Preventative maintenance compliance. Budget adherence and cost efficiency. Team performance and retention. Exempt Status Non-exempt (hourly) Physical Requirements For an 8-hour day Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100% Travel Requirements: Occasional Lift/Carry 12 lbs. or less: Frequent Lift/Carry 1325 lbs.: Frequent Lift/Carry 2640 lbs.: Occasional Lift/Carry 41100 lbs.: Occasional Push/Pull 12 lbs. or less: Frequent Push/Pull 1325 lbs.: Frequent Push/Pull 2640 lbs.: Occasional Push/Pull 41100 lbs.: Occasional Type/Keypunch: Occasional Sit: Occasional Stand/Walk: Frequent Bend: Frequent Squat/Kneel: Frequent Twist/Turn: Frequent Crawl: Occasional Climb: Occasional Reach Up: Frequent Reach Out: Frequent Use of Hands: Constant Drive: Occasional Estimated Rate of Pay: $30.26 - $33.48 This position is non-exempt; the range above reflects hourly rates.