Summary: Serve as the primary onsite point of contact for all security system-related issues, diagnosing and troubleshooting across multiple systems. Highlights: 1. Primary onsite contact for security system issues 2. Diagnose and troubleshoot across multiple security systems 3. Perform basic repairs and preventive maintenance Apply Now Key Responsibilities • Serve as the primary onsite point of contact for all security system-reled issues • Diagnose and troubleshoot issues across multiple systems, including: o Card readers o Access control panels o Turnstiles o CCTV cameras o Intercom systems o Other integred security devices • Perform basic repairs and preventive maintenance, including: o Hardware adjustments o System resets o Support for firmware updes and upgrades (execution led by Systems/Tech team) • Monitor and review incoming service tickets • Assess issues and determine whether they can be resolved onsite or require escalion • Escale complex or unresolved issues to approprie internal teams or vendors • Track issues through to full resolution, ensuring closure and documention • Maintain accure service logs, including actions taken and outcomes Performance Metrics • Response time to service requests • Time to resolution • Frequency of recurring device failures • Ticket volume, backlog, and stus tracking Deliverables • Completed and closed service tickets • Detailed service logs • Regular performance reports • Issue trend and root cause summaries Service Expections • Provide onsite support during assigned working hours • Maintain clear and timely communicion with stakeholders • Escale unresolved issues promptly • Minimize operional disruption during maintenance and repairs Qualificions & Skills • Experience with physical security systems (access control, CCTV, intercoms, etc.) • Strong troubleshooting and diagnostic skills • Basic understanding of networking and system integrions • Ability to perform minor hardware repairs and maintenance • Strong organizional and documention skills • Effective communicion and coordinion abilities Assumptions • Access to required systems, tools, and physical locions will be provided • Necessary tools and spare parts are available onsite • Vendor and advanced technical support is available for escalions With over 80 years of protecting the things th mter, we’ve seen more than most. Th’s why Securitas is the partner of choice for companies and an employer of choice for candides worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive considerion for employment without regard to race, color, religion, age, sex, sexual oriention, gender identity, nional origin, disability, stus as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populions may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combinion of vacion and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Apply Now
Craigslist · HR
Craigslist · HR
