122 Information & Communication Technology in Texas lowest at $35.0+

Technical Support Engineer - 2nd Shift63846042504579120

Workable

Technical Support Engineer - 2nd Shift

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 12:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide. RESPONSIBILITIES INCLUDE: Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm - 12:00 am CT Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data Train customers on the Futurex product line and data security best practices Help develop customer IT environments and provide project management services for custom initiatives Write and maintain technical documentation released to the public Understand industry-specific APIs and protocols used when interfacing with external systems Requirements REQUIREMENTS 3-5 years experience in a related IT field Bachelor’s degree in cybersecurity, or a technical and/or business related major Broad information technology background Strong communication skills Strong problem-solving skills Flexibility to assist in several different departments of the company STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Benefits Competitive compensation and opportunities for advancement Opportunity to travel to worldwide destinations Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Complimentary gym membership on Bulverde campus Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Bulverde, TX, USA

Technical Support Engineer - 1st Shift63844249432067121

Workable

Technical Support Engineer - 1st Shift

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 1st shift 8:00 am - 5:00 pm CT. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide. RESPONSIBILITIES INCLUDE: Provide ongoing technical support and guidance to Futurex’s global customer base from 8:00 am - 5:00 pm CT Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data Train customers on the Futurex product line and data security best practices Help develop customer IT environments and provide project management services for custom initiatives Write and maintain technical documentation released to the public Understand industry-specific APIs and protocols used when interfacing with external systems Requirements REQUIREMENTS 3-5 years experience in a related IT field Bachelor’s degree in cybersecurity, or a technical and/or business related major Broad information technology background Strong communication skills Strong problem-solving skills Flexibility to assist in several different departments of the company STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Benefits Competitive compensation and opportunities for advancement Opportunity to travel to worldwide destinations Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Complimentary gym membership on Bulverde campus Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Bulverde, TX, USA

Senior Cloud Support Engineer63393553441793122

Workable

Senior Cloud Support Engineer

Position Overview: We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you. Key Responsibilities: Technical Troubleshooting and Support: Provide advanced troubleshooting and technical support for customer cloud environments. Analyze and resolve issues involving networking, system configurations, and application integrations. Serve as an escalation point for complex technical issues. Customer Engagement: Collaborate with customers to understand their technical environments and tailor solutions to meet their needs. Guide customers in best practices for deploying and managing cloud-based systems. System Analysis and Documentation: Diagnose performance issues in distributed environments. Document problem resolution processes, technical insights, and knowledge base articles. Collaboration: Work closely with engineering, product, and operations teams to address root causes of recurring issues. Contribute to the design and implementation of support tools and processes. Security Expertise: Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems. Ensure compliance with security standards and protocols. Requirements Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of experience in technical support or cloud engineering roles. Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP). Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs. Hands-on experience with Linux/Unix systems. Excellent problem-solving and communication skills. Preferred: Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems. CCNA certification or equivalent networking expertise. Familiarity with IT security frameworks and best practices. Experience with scripting languages (Python, Bash) and automation tools. Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio’s “Best Places to Work” for nine consecutive years This job is at our Bulverde, TX office

Bulverde, TX, USA

Workable

Solutions Architect

Job Description: We are looking for a dynamic and experienced Solutions Architect to join our team. This role is pivotal in managing enterprise client relationships, overseeing the deployment of new and existing environments, providing expert support, and resolving complex technical queries. The ideal candidate will be a strategic thinker with strong technical acumen and excellent communication skills, capable of delivering innovative solutions and ensuring client satisfaction. Key Responsibilities: Enterprise Relationship Management: Serve as the primary point of contact for enterprise clients, building and maintaining strong relationships to understand their business goals and technical requirements. Collaborate with stakeholders to ensure alignment of solutions with business objectives. Act as a trusted advisor to enterprise clients, providing strategic guidance and proactive support. Deployment Oversight: Plan, coordinate, manage, and support the deployment of new and existing enterprise environments. Ensure that implementations are completed on time, within scope, and meet client expectations. Work cross-functionally with internal teams, including engineering and product, to deliver seamless solutions. Support and Troubleshooting: Provide advanced technical support to enterprise clients, resolving complex technical issues in their environments. Conduct root cause analysis for recurring problems and implement long-term solutions. Document and communicate resolutions and best practices to enhance team knowledge and efficiency. Requirements Required Skills and Qualifications: Proven experience in a Solutions Architect, Technical Account Manager, or similar role, with a focus on enterprise clients. Strong knowledge of networking, system architecture, and enterprise-grade technologies. Experience with deploying and managing environments in enterprise settings. Familiarity with security concepts, including HSMs, PKI, and key management. Exceptional problem-solving skills and the ability to handle complex support scenarios. Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Preferred Qualifications: Industry certifications such as CCNA or CISSP. Experience in managing enterprise accounts in industries with high-security requirements. Familiarity with ITIL or similar frameworks for incident and problem management. Benefits What We Offer: A collaborative and innovative work environment. Opportunities to work on cutting-edge technologies and solve challenging problems. Career growth and professional development opportunities. Competitive compensation and benefits package. Join us to help enterprise clients transform their environments and achieve their goals through innovative solutions and exceptional support. Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio’s “Best Places to Work” for nine consecutive years This job is at our Bulverde, TX office

Bulverde, TX, USA

Technical Support Engineer - 3rd Shift63392032563457124

Workable

Technical Support Engineer - 3rd Shift

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 3rd shift from 12:00 am - 8:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide. RESPONSIBILITIES INCLUDE: Provide ongoing technical support and guidance to Futurex’s global customer base from 12:00 am - 8:00 am CT Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data Train customers on the Futurex product line and data security best practices Help develop customer IT environments and provide project management services for custom initiatives Write and maintain technical documentation released to the public Understand industry-specific APIs and protocols used when interfacing with external systems Requirements REQUIREMENTS 3-5 years experience in a related IT field Bachelor’s degree in cybersecurity, or a technical and/or business related major Broad information technology background Strong communication skills Strong problem-solving skills Flexibility to assist in several different departments of the company STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Benefits Competitive compensation and opportunities for advancement Opportunity to travel to worldwide destinations Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Complimentary gym membership on Bulverde campus Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Bulverde, TX, USA

Technical Whitepaper Writer63393480677251125

Workable

Technical Whitepaper Writer

We are seeking a highly skilled and detail-oriented Technical Whitepaper Writer to join our team. This role will focus on creating in-depth, technical documents that explain complex technologies, products, and services to both technical and non-technical audiences. The ideal candidate will be adept at translating intricate technical concepts into clear, concise, and engaging content. Key Responsibilities: Research & Content Development: Collaborate with product managers, engineers, and subject matter experts to gather information and understand the technical details and strategic goals of products or services. Technical Writing: Write, edit, and proofread whitepapers, technical case studies, solution briefs, and technical articles that articulate technology concepts, industry trends, and product features effectively. Audience Targeting: Develop content that is tailored to both technical audiences (developers, engineers) and business stakeholders (executives, decision-makers). Industry Awareness: Stay up-to-date on industry trends, competitor content, and emerging technologies to ensure content relevance and accuracy. Document Structure & Design: Use layout and design best practices to present complex information clearly; work with graphic designers when necessary to include visuals such as infographics, flowcharts, and diagrams. Content Strategy: Contribute to content strategy by identifying content gaps, suggesting new whitepaper topics, and aligning with the overall marketing and sales strategy. Quality Assurance: Ensure all content is free from errors, adheres to company style and branding, and meets high standards of quality. Requirements Required Skills and Qualifications: Bachelor’s degree in English, Journalism, Technical Writing, Computer Science, or related field. 3+ years of experience in technical writing, with a focus on technology content. Proficiency in writing technical content, including whitepapers, solution briefs, and case studies. Strong understanding of IT concepts such as cloud computing, cybersecurity, data management, AI/ML, and networking. Ability to translate technical language for both technical and non-technical audiences. Research and analytical skills to gather relevant information from various sources and organize it coherently. Experience with content management systems (CMS) and tools such as MS Word, Adobe Acrobat, or Markdown. Excellent written and verbal communication skills, with meticulous attention to detail. Ability to work independently, manage multiple projects, and meet deadlines. Preferred Skills: Familiarity with graphic design or the ability to create basic visual aids. Experience in SEO for technical content. Background in a technical field or familiarity with software development practices. Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio’s “Best Places to Work” for nine consecutive years This job is at our Bulverde, TX office

Bulverde, TX, USA

Technical Account Manager63499908144641126

Workable

Technical Account Manager

Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint. This position is part of the wider, Technical Support Engineering team, and can include support for Futurex’s global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. PRIMARY RESPONSIBILITIES Provide ongoing technical support and guidance to key customer accounts Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction Help develop customer IT environments and provide project management services for custom initiatives Track ongoing projects, detail service metrics, and drive new technical discussions Train customers on the Futurex product line and data security best practices Understand industry-specific APIs and protocols used when interfacing with external systems Communicate account status with both internal and external stakeholders Work closely with the technical support, sales, and product teams to support and build the overall account footprint Requirements REQUIREMENTS Bachelor’s degree in Cybersecurity, Computer Science, Engineering, or related technical field 3+ years’ experience in a sales and/or technical support role Strong communication skills Strong problem-solving skills Experience managing multiple projects Motivated, entrepreneurial mindset, with eagerness to learn STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with multiple architectures and platforms Experience with Linux, OpenSSL, scripting (Python, Perl, Bash) Experience with TCP/IP networking Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Complimentary gym membership Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Bulverde, TX, USA

Workable

AI Engineer

As an AI Engineer at Tek Spikes, you will be at the forefront of developing innovative artificial intelligence solutions that enhance our products and services. Your role will involve designing and implementing machine learning models, analyzing large datasets, and working collaboratively with cross-functional teams to integrate AI capabilities into our software solutions. You will leverage your expertise in AI techniques to solve complex problems and improve business outcomes. Key Responsibilities: Develop and implement machine learning algorithms and models to meet specific business needs. Analyze and preprocess large datasets to derive insights and improve model performance. Collaborate with data scientists and software engineers to integrate AI solutions into existing applications and systems. Optimize and fine-tune machine learning models for efficiency and accuracy. Stay current with the latest research and trends in artificial intelligence and machine learning technologies. Provide technical guidance and support to junior team members and contribute to knowledge sharing within the team. Present findings and insights to stakeholders and assist in the decision-making process. Requirements Qualifications: - Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, or related field. - 4+ years of experience in AI/ML development, with a strong foundation in algorithm design and statistical analysis. - Proficiency in programming languages such as Python, R, or Java, with experience using libraries like TensorFlow or PyTorch. - Solid understanding of data structures, data modeling, and database management. - Familiarity with cloud-based AI/ML platforms (Azure ML, AWS SageMaker, Google AI) is a plus. - Excellent problem-solving skills and the ability to think critically about complex challenges. - Strong communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

San Antonio, TX, USA

Workable

Scrum Master

As a Scrum Master at Tek Spikes, you will play a pivotal role in guiding our development teams to deliver high-quality software projects in a collaborative agile environment. You will facilitate all Scrum ceremonies, remove obstacles, and coach team members on Scrum principles to ensure continuous improvement and productivity. Your strong communication skills and leadership qualities will help foster a culture of transparency and accountability within the team. Key Responsibilities: Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective team collaboration and communication. Support the product owner in maintaining the product backlog and prioritizing work items based on business value. Remove impediments that hinder the team’s progress and provide solutions to challenges that arise. Coach team members on Agile principles and Scrum practices to enhance their understanding and effectiveness. Monitor and report on progress and metrics, providing visibility to stakeholders regarding team performance. Foster a culture of continuous improvement through regular feedback and open communication. Promote self-organization and accountability within the team by encouraging ownership of tasks and projects. Engage with other Scrum Masters and agile coaches across the organization to align on best practices and methodologies. Requirements Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Certified Scrum Master (CSM) or equivalent Agile certification required. - 3+ years of experience as a Scrum Master in a software development environment. - Strong knowledge of Agile methodologies, particularly Scrum, and understanding of Agile principles. - Excellent facilitation, coaching, and mentoring skills with proven experience leading teams. - Strong communication and interpersonal skills to effectively collaborate with cross-functional teams. - Experience with Agile project management tools (e.g., Jira, Trello) is preferred. - Ability to work well in a fast-paced, team-oriented environment. Preferred Skills: - Experience in scaling Agile practices in larger organizations is a plus. - Knowledge of other methodologies like Kanban or Lean is beneficial.

San Antonio, TX, USA