Guest Service Representative

Description

Summary: Join as a Guest Service Representative (Front Desk Agent) to deliver exceptional guest experiences and ensure smooth front desk operations. Highlights: 1. Deliver exceptional guest experiences and ensure smooth front desk operations 2. Resolve guest concerns promptly and professionally 3. Supportive team environment Studio 6 Extended Stay Philadelphia Malvern Swedesford Rd. PA  Position: Guest Service Representative  Type: Full-Time / Part-Time | Pay: Competitive Hourly Rate + Benefits  About the Role  Studio 6 Extended Stay Philadelphia Malvern Swedesford Rd. in Malvern, PA is looking for a friendly, professional, and customer-focused Guest Service Representative (Front Desk Agent) to join our team. You will be the first point of contact for our guests and play a key role in delivering exceptional guest experiences while ensuring smooth front desk operations.  Key Responsibilities  • Greet and welcome guests in a friendly and professional manner  • Handle guest check-ins, check-outs, reservations, and room assignments  • Process payments, maintain accurate guest records, and balance cash transactions  • Answer phone calls, respond to guest inquiries, and provide information about hotel services  • Resolve guest concerns and complaints promptly and professionally  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction  • Monitor room availability and update reservation systems accurately  • Follow all hotel policies, procedures, and brand standards  Requirements  • Previous hotel front desk, customer service, or hospitality experience preferred (not required — we will train)  • Excellent communication and interpersonal skills  • Basic computer and data entry skills  • Ability to multitask and work in a fast-paced environment  • Strong attention to detail and problem-solving skills  • Flexible availability including weekends, holidays, and overnight shifts if required  • Must be authorized to work in the United States      What We Offer  • Competitive hourly pay  • Health, dental, and vision insurance (full-time employees)  • Paid time off and holiday pay  • Employee discount on hotel stays  • Opportunities for advancement within the company  • Supportive team environment    How to Apply  Apply directly through this job posting or visit the front desk at Studio 6 Extended Stay Philadelphia Malvern Swedesford Rd. in Malvern, PA, to pick up an application. We review applications on a rolling basis and encourage you to apply today!  Please email us at vishal.trivedi1@oyorooms.com or disha.colvin@g6hospitality.com