Phoenix Medical Administration Job Listings

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Medical Receptionist / Phones - Tempe, AZ

Job Title: Phone Operator – ENT Department Location: Tempe, AZ Hours & Schedule: Monday–Thursday: 8:30am–4:30pm (1-hour lunch); Friday: 8:30am–12:30pm Work Environment: Clinical front office – high-volume ENT medical setting Salary / Hourly Rate: $19 – $22 per hour, based on experience Benefits Offered: Health, vision & dental (with $300 employer contribution), optional 401K with match What our ideal new team member looks like: Our perfect fit for this role is a person-first communicator who is calm under pressure, upbeat by nature, and deeply empathetic. You genuinely care about others, especially when they don’t feel their best. You’re comfortable handling 80–120 calls a day and know when to transfer or escalate with confidence. You thrive in busy environments, remain composed, and know how to make a sick patient feel seen and heard. Job Summary: The Phone Operator is essential to the flow of communication in our ENT department. This role manages a high volume of patient phone calls, facilitates scheduling, and supports administrative coordination. You'll be the voice of our clinic, often the first point of contact for patients, and a key part of ensuring they feel supported and cared for from the very beginning. Job Duties & Responsibilities: Answer 80–120 calls per day in a professional and compassionate manner Triage calls and direct appropriately to schedulers, medical assistants, or providers Schedule and confirm patient appointments using EMR system Document and update patient records accurately Coordinate with medical and administrative staff to ensure seamless patient flow Maintain HIPAA compliance and protect patient confidentiality Contribute to an organized, supportive, and efficient front-office environment Prerequisites / License & Certification Requirements: At least 1 year of healthcare experience in a similar phone-based role Proven ability to manage high-volume phone calls Experience with patient scheduling systems and EMR software High school diploma or equivalent required Outstanding communication and listening skills Strong emotional intelligence, patience, and empathy If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV. Cover letter and references are preferred but optional. We look forward to meeting with you! Requirements At least 1 year of healthcare experience in a similar phone-based role Proven ability to manage high-volume phone calls Experience with patient scheduling systems and EMR software High school diploma or equivalent required Outstanding communication and listening skills Strong emotional intelligence, patience, and empathy Benefits Salary/Hourly Rate: $19 – $22 per hour, based on experience Benefits: Health, dental, and vision insurance (includes $300 employer contribution) Optional 401(k) with employer match

Maricopa, AZ, USA

$19-22