Oregon Other Job Listings

Facility Solutions Manager63499931434625120

Workable

Facility Solutions Manager

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. Compensation $50,000 - $55,000 base pay annually What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. Benefits A strong incentive compensation plan Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) with 4% match Paid Volunteer and Quarterly Team Building Events City Wide is an Equal Opportunity Employer.

Portland, OR, USA

$50,000-55,000/year

Staff Customer Support Advocate (USA - Remote)63392076101123121

Workable

Staff Customer Support Advocate (USA - Remote)

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed. The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team. You will: Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence. Investigate and troubleshoot challenging user issues with advanced technical knowledge. Answer questions throughout the entire user journey via live chat, email, and Zoom calls. Lead strategic projects that drive significant organizational impact. Work alongside one of our awesome Customer Support Advocates, Cameron, whose favorite fruit is apricot. Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders. Create comprehensive educational content (videos, documentation, quizzes) for customers and internally. What does the schedule look like? For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). The role will be reporting Sunday through Thursday. Requirements For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA). If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. Significant (7+ years) experience in customer-facing roles, especially in SaaS. Excellence (and a genuine fun!) in frontline customer support with consistent high performance. Advanced troubleshooting abilities for complex technical issues. Experience balancing daily support responsibilities with strategic initiatives. Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation. Experience mentoring team members and driving knowledge sharing, for example by running product trainings, shadowing sessions, peer reviews, or onboarding sessions. Very special kudos if you are an Airbnb host or have been working with a short-term rental business. Benefits The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment, where you are trusted, not managed. The gross salary for US employees could be anywhere between $81,787.68 to $102,521.90. We also offer an extra incentive into our equity with RSUs through our $HOST token (not tied to location or status). Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as sick leave and parental leave when needed. For US employees: healthcare (including EPO, PPO and HSA), 401(k). Mental-health and emotional support with therapists on call through Slack.

Remote, OR 97458, USA

$81,787.68-102,521.9

Work From Home - Remote Customer Service Rep - 19 per hour Starting63392025198465122

Workable

Work From Home - Remote Customer Service Rep - 19 per hour Starting

Become a Remote Customer Support Advocate – Starting at $19/Hr, No Degree Required Do you excel at helping others and resolving issues? We're inviting enthusiastic individuals to join our team as Remote Customer Support Advocates. From your own home, you'll ensure exceptional service levels and foster positive interactions with a wide-ranging clientele. Responsibilities: Promptly assist customers by addressing inquiries and resolving concerns Deliver professional and efficient solutions to various customer issues Communicate effectively, ensuring clarity and understanding in all interactions Uphold a consistently positive and supportive demeanor Who you are: Passionate about providing exemplary customer service Excellent at communicating and building relationships Capable of prioritizing tasks in a fast-paced environment Proficient with computers and familiar with multiple software applications Benefits of working with us: Work remotely and enjoy the flexibility of your home office Set your schedule to meet your personal needs Start at a competitive pay rate of $19/hr with potential for advancement Grow professionally in a role that values development and improvement Take action today! Additional Information: No previous experience or academic qualifications necessary. A quiet, dedicated workspace and stable internet are required. All candidates will undergo a background check. Our company is an equal opportunity employer that treasures diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Portland, OR, USA

$19