Facilities Account Manager

Description

Summary: The Facilities Account Manager ensures high-quality facility management services, acting as the primary liaison for client stakeholders and leading on-site teams. Highlights: 1. Oversee integrated facility services and third-party contracts 2. Drive continuous improvement initiatives and client satisfaction 3. Lead, coach, and evaluate on-site teams Apply Now Pay: $110,000  The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information:  ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management The Facilities Account Manager serves as the single point of contact for ABM, responsible for delivering high-quality facility management services across 25+ locations.   Key Responsibilities Account Management Oversee integrated facility services including maintenance, custodial, and third-party contracts  Act as the primary liaison for all client stakeholders, ensuring responsive, high-quality service delivery  Manage and monitor work orders in Corrigo, ensuring timely completion, accurate updates, and escalation as needed  Coordinate all operations and maintenance activities across the portfolio performed by ABM technicians  Balance reactive and preventive maintenance while managing backlogs and documenting deferred work  Support negotiation of service contracts, scope changes, and annual escalations  Lead, coach, and evaluate on-site teams to drive performance and accountability  Ensure compliance with client and ABM policies, procedures, and regulatory requirements  Support capital planning and maintain all compliance records (e.g., inspections, refrigerant management)  Assist with minor construction projects and evaluate operational improvements    Financial Management Oversee and ensure timely, accurate client invoicing  Validate invoices for compliance with contract requirements and proper documentation  Monitor spend against purchase orders and secure approvals for overages or new funding  Identify out-of-scope work and partner internally to develop pricing for client approval  Support development and recommendations for annual facility budgets    Quality Assurance & Client Engagement Lead Quarterly Business Reviews (QBRs), including preparation, reporting, and performance discussions  Provide regular reporting on service delivery, performance, and key metrics  Establish monthly operational reviews with site teams to address issues, track progress, and highlight successes  Drive continuous improvement initiatives across processes, staffing, and service delivery  Identify critical services and ensure contingency plans are in place  Maintain strong client relationships and ensure a high level of customer satisfaction    Impact This role is critical in ensuring consistent service delivery, operational efficiency, and a strong client partnership across a multi-site portfolio.   A minimum of five (5) years of Facility Operations experience, including a minimum of three (3) years of leadership/supervisory experience. Bachelor’s degree in related curriculum, or equivalent combination of education and experience. Strong knowledge of crafts within Facility Operations, including electrical, plumbing, painting, and carpentry. Strong knowledge of maintenance management principles and concepts, including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management. About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes. Apply Now