Tech Support / Customer Service Representative

Description

Summary: Seeking a reliable, professional, and customer-focused team member with technical support and customer service experience to troubleshoot mobile devices and wireless issues. Highlights: 1. Opportunity for growth and advancement 2. Professional and team-oriented work environment 3. Hands-on experience within the wireless and technology industry Tech Support / Customer Service Representative $23 per Hour Full-Time Position Please read the entire job post before submitting your resume. We are seeking a reliable, professional, and customer-focused team member with experience in technical support and customer service to join our growing team. This position is ideal for someone who enjoys helping customers, troubleshooting mobile devices and wireless cellular service issues, and working in a fast-paced environment. Prior experience with wireless carriers such as T-Mobile, AT&T, or Verizon. Responsibilities • Assist customers with wireless service support, device troubleshooting, activations, and account-related questions • Provide professional customer support via phone, email, chat • Troubleshoot mobile devices, SIM cards, connectivity issues, GPS devices, and wireless service concerns • Accurately document customer interactions, account notes, and issue resolutions • Escalate and coordinate technical issues with internal departments when necessary • Maintain a positive and solution-oriented attitude while handling customer concerns • Stay informed on wireless products, mobile technology, and service updates Qualifications • Previous customer service and technical support experience required • Wireless industry experience is a strong plus • Experience working with T-Mobile, AT&T, Verizon, or other wireless providers • Strong communication and problem-solving skills • Comfortable multitasking in a fast-paced environment • Professional demeanor with strong attention to detail • Basic technical knowledge of smartphones, mobile apps, and wireless connectivity • Fluent spoken and written English What We Offer • Competitive pay starting at $23/hour • Opportunity for growth and advancement • Professional and team-oriented work environment • Hands-on experience within the wireless and technology industry We are an Equal Opportunity Employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.