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This position is designated as hybrid. Candidates must reside in California. Remote work may be considered for qualified applicants, with periodic travel to campus—typically once or twice per year—for events and/or training purposes. \r\n\n\r\n\nWhy this Role? \r\n\n\r\n\nJoin Chapman University as a Senior PeopleSoft Developer and take the lead in shaping and advancing the university’s enterprise systems. In this pivotal role, you’ll design, develop, and optimize PeopleSoft applications that power HR, payroll, finance, and student services across campus - helping ensure that the systems supporting faculty, staff, and students are reliable, efficient, and future-ready. You’ll be part of a collaborative Information Systems & Technology team that values innovation, technical excellence, and service to the university community. \r\n\n\r\n\n \r\n\n\r\n\nCompetitive Salary: A compelling base salary of $127,000. \r\n\nComprehensive Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. From medical, dental, and vision plans to retirement savings, tuition benefits, and exclusive discounts, we’ve got your future covered. Enjoy backup child and elder care, adoption assistance, and rideshare incentives. 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This position will collaborate closely with functional analysts to ensure thorough system testing and comprehensive documentation of development work. \r\n\n\r\n\nWhat you will be doing: \r\n\n\r\n\nDevelop specialized technical solutions for modification or integration between university enterprise information systems within the Peoplesoft HCM pillar with expansion into the Campus Solutions and Finance modules. \r\n\nWork closely with business analysts in functional areas, determine feasibility of new request for enhancements, considering possible approaches taking into account the impact on upgrades and maintenance. \r\n\nAssist in the design and development of new processes, performing all aspects of technical testing, and assisting functional analysts in planning, user testing, training and documentation. \r\n\nProvide advanced troubleshooting for production issues in a timely manner. 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Founded in 1861, Chapman University is a distinguished leader in higher education, offering a vibrant academic environment with a student-focused approach. With two picturesque campuses in Orange and Irvine, California, we serve a thriving community of approximately 10,000 students across undergraduate and graduate programs.  Take a quick tour:  https://youtu.be/BXK_B3ofwuE  \r\n\n\r\n\n \r\n\n\r\n\nChapman is on an exciting growth trajectory, spearheaded by the transformative Inspire capital campaign—a bold $500 million initiative—and a strategic vision, Our Path to Greatness, which defines our priorities through 2028. With an impressive $750 million endowment and a reputation for academic excellence, personalized attention, and innovation, Chapman is poised for continued success.  \r\n\n\r\n\n  \r\n\n\r\n\nChapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. 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The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.\r\nDUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.\r\n·        Honest, self-motivated, professional, team player and the ability to work with minimal supervision\r\n·        Travel to client offices when needed\r\n·        Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities\r\n·        Ability to learn new technology quickly\r\n·        Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution\r\n·        Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc.\r\n·        Answer client calls and create detailed tickets\r\n·        Escalate tickets to the appropriate technician when needed\r\n·        Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures\r\n·        Will be responsible for taking calls on an On-Call rotation\r\n·        Punctuality is required\r\n·        Provide helpdesk support and resolve problems to the end user's satisfaction\r\n·        Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system\r\n·        Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority\r\n·        Modify configurations, utilities, software default settings, etc. for the local workstation\r\n·        Utilize and maintain the helpdesk tracking software\r\n·        Document internal procedures\r\n·        Assist with onboarding of new users\r\n·        Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment\r\n·        Install, test, and configure new workstations, peripheral equipment, and software\r\n·        Maintain inventory of all equipment, software, and software licenses\r\n·        Manage PC setup and deployment for new employees using standard hardware, images, and software\r\n·        Assign users and computers to proper groups in Active Directory\r\n·        Perform timely workstation hardware and software upgrades as required\r\n \r\nSUPERVISORY RESPONSIBILITIES: None\r\nCOMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:\r\n·        Problem Solving - Identifies and resolves problems in a timely manner\r\n·        Gathers and analyzes information skillfully\r\n·        Develops alternative solutions\r\n \r\nCustomer Service\r\n·        Manages difficult or emotional customer situations\r\n·        Responds promptly to customer needs\r\n·        Responds to requests for service and assistance\r\n·        Meets commitments\r\n \r\nInterpersonal Skills\r\n·        Maintains confidentiality\r\n·        Listens to others without interrupting \r\n·        Keeps emotions under control\r\n \r\nOral Communication\r\n·        Speaks clearly and persuasively in positive or negative situations\r\n·        Listens and gets clarification\r\n·        Responds well to questions\r\n \r\nWritten Communication\r\n·        Writes clearly and informatively\r\n·        Able to read and interpret written information\r\n \r\nQuality Management \r\n·        Looks for ways to improve and promote quality\r\n·        Demonstrates accuracy and thoroughness\r\n \r\nBusiness Acumen \r\n·        Understands business implications of decisions\r\n·        Aligns work with strategic goals\r\n \r\nEthics \r\n·        Treats people with respect\r\n·        Keeps commitments\r\n·        Inspires the trust of others\r\n·        Works with integrity and ethically \r\n·        Upholds organizational values\r\n \r\nOrganizational Support \r\n·        Follows policies and procedures\r\n·        Completes administrative tasks correctly and on time\r\n·        Supports organization's goals and values\r\n \r\nStrategic Thinking\r\n·        Develops strategies to achieve organizational goals\r\n·        Understands organization's strengths & weaknesses\r\n \r\nJudgment \r\n·        Displays willingness to make decisions\r\n·        Exhibits sound and accurate judgment\r\n·        Supports and explains reasoning for decisions \r\n·        Includes appropriate people in decision-making process \r\n·        Makes timely decisions\r\n \r\nMotivation \r\n·        Sets and achieves challenging goals\r\n·        Demonstrates persistence and overcomes obstacles\r\n \r\nPlanning/Organizing\r\n·        Prioritizes and plans work activities\r\n·        Uses time efficiently \r\n·        Plans for additional resources\r\n·        Sets goals and objectives \r\n·        Organizes or schedules other people and their tasks\r\n \r\nProfessionalism \r\n·        Approaches others in a tactful manner\r\n·        Reacts well under pressure\r\n·        Treats others with respect and consideration regardless of their status or position\r\n·        Accepts responsibility for own actions \r\n·        Follows through on commitments\r\n \r\nQuality \r\n·        Demonstrates accuracy and thoroughness \r\n·        Looks for ways to improve and promote quality\r\n·        Completes work in timely manner\r\n \r\nAttendance/Punctuality\r\n·        Is consistently at work and on time\r\n·        Dependability \r\n·        Follows instructions, responds to management direction\r\n·        Takes responsibility for own actions\r\n·        Keeps commitments\r\n·        Commits to long hours of work when necessary to reach goals\r\n·        Innovation Meets challenges with resourcefulness\r\n \r\nQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\r\nREASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.\r\nCOMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software\r\nPHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. \r\nWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.\r\nJob Type: Full Time\r\nRequired education:\r\n·        Associate degree in IT, Computer Science or related field\r\n \r\nRequired experience:\r\n·        1-3 years of relevant technical experience \r\n·        Customer Service: 1 year (preferred)\r\n·        Types at least 40 wpm\r\n·        Proficient MS Office Experience\r\n\r\n \r\nPreferred certifications:\r\n·        Windows: 1 year\r\n·        Customer Service: 1 year\r\n·        A+ Certification\r\n·        Network+ \r\n·        Microsoft Certified Professional \r\n·        MCSA \r\n·        MCITP \r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756714026000","seoName":"level-1-technology-support-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/en/city-orange1/cate-help-desk-it-support/level-1-technology-support-specialist-6349983814080312/","localIds":"5","cateId":null,"tid":null,"logParams":{"tid":"4f33612e-eb9c-4853-9e20-869085736664","sid":"c502b44b-4e14-4dec-b087-c09e408efc6a"},"attrParams":{"summary":null,"highLight":["Support clients across multiple locations","Resolve level 1 technical issues","Install and configure hardware/software"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"East Pasadena,California","unit":null}]},"addDate":1756092485474,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","isFavorite":false}],"localIds":"5,31345","pageTitle":"Help Desk & IT Support in Orange","topCateCode":"jobs","catePath":"4000,4241,4251","cateName":"Jobs,Information & Communication Technology,Help Desk & IT Support","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://us.ok.com/en/city-orange1/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://us.ok.com/en/city-orange1/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Information & Communication Technology","item":"https://us.ok.com/en/city-orange1/cate-info-comm-technology/","@type":"ListItem"},{"position":4,"name":"Help Desk & IT Support","item":"http://us.ok.com/en/city-orange1/cate-help-desk-it-support/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"help-desk-it-support","total":5,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"breadCrumb":[{"name":"Home","link":"https://us.ok.com/en/city-orange1/"},{"name":"Jobs","link":"https://us.ok.com/en/city-orange1/cate-jobs/"},{"name":"Information & Communication Technology","link":"https://us.ok.com/en/city-orange1/cate-info-comm-technology/"},{"name":"Help Desk & IT Support","link":null}],"tdk":{"type":"tdk","title":"Orange Help Desk & IT Support Job Listings - 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