Operations Agent

Description

Summary: The Operations Agent manages transportation for key accounts, providing unmatched customer service from quote to delivery and overseeing all aspects of shipments. Highlights: 1. Manages transportation for key accounts with unmatched customer service 2. Oversees all aspects of shipments and builds strong customer relationships 3. Collaborates with teams to meet evolving customer needs Apply Now Position: Operions Agent Pay Re: $25-$30 per hour Job Description: The Operions Agent manages transportion for a portfolio of Omni’s key accounts and provides unmched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Operions Agent builds mutually beneficial relionships with customers by overseeing all aspects of their shipments. Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispching, tracking and tracing, and invoicing. The Operions Agent dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborive team mosphere, all operors are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers’ ever-changing needs. Core Responsibilities & Duties: Provide and process re quotes and service orders for shipments while maintaining customer sisfaction. Review and respond to emails in a timely manner with internal and external customers. Dispch, book, and monitor shipments daily using WorldTrak and other systems. Track and trace shipments to ensure on-time delivery, communicing stus updes proactively. Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Opering Procedures (SOPs). Investige and resolve customer issues by developing solutions and making recommendions to management. Compile reports, process invoices, and provide support to other staff when shipment issues arise. Ensure compliance with Transportion Security Administrion (TSA) regulions, as well as local, federal, corpore, and stion management policies. Build and maintain strong relionships with vendors, negotiing pricing, securing bookings, and resolving service issues. Collabore in a team environment to deliver seamless customer service and operional support. Other duties as assigned.   Job Requirements & Qualificions:   Bachelor’s degree in business or reled field, or equivalent years of experience Minimum 2-3 years freight forwarding experience Exceptional verbal and written communicion skills with the ability to work with all levels of the organizion Basic to advanced computer skills Demonstre the ability to work in a fast-paced environment   #LI-TK1       Forward Air is a leading asset-light provider of transportion services across the United Stes, Canada, and Lin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidion/deconsolidion, warehousing, and customs brokerage by utilizing a comprehensive nional network of terminals. In addition, we offer truckload brokerage services, including dediced fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dediced contract and Container Freight Stion warehouse and handling services. Forward also operes a full portfolio of multimodal solutions, both domestically and internionally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportion company. Forward is a single resource for your shipping needs We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teamme keeps our global business in motion and brings logistics to life.   Apply Now