We are looking for an IT professional who can manage and maintain the company’s day-to-day technology systems while also helping move our infrastructure forward. This role is responsible for ensuring our network, servers, backups, hardware, software, and user access are secure, reliable, and well-organized. In addition to maintaining stability, we’re looking for someone who can identify opportunities to improve, modernize, and strengthen our IT environment as the company grows. Key Responsibilities IT Operations & Support • Serve as the main contact for internal IT support (network issues, email, user access, devices). • Set up and maintain computers, hardware, printers, scanners, and mobile equipment. • Manage user onboarding, email accounts, and system access permissions. Systems & Infrastructure Management • Maintain servers, databases, and business-critical applications. • Monitor and verify daily data backups and ensure recovery processes work. • Keep internet and network connectivity stable across all offices and warehouses. Security & Access Management • Maintain password organization and secure access to admin systems. • Support cybersecurity practices including firewalls, antivirus, and two-factor authentication. • Assist in managing camera systems, access control, and network security tools. Software & Business Applications • Support Microsoft 365, email server, QuickBooks access, and internal operational platforms. • Coordinate with external vendors for specialized software or hosted systems. • Assist in software updates, transitions, and implementation of new tools. Documentation & Continuity • Maintain clear documentation of systems, logins, devices, network maps, and IT procedures. • Help create structure so systems can be managed by others when needed and knowledge is not held by one person. What We’re Looking For • Strong technical skills in IT support, system administration, and troubleshooting. • Organized and proactive, with an ability to manage systems reliably and efficiently. • Someone who supports daily operations while also helping improve and modernize our IT environment. • Experience in the courier, logistics, or transportation industry is a plus. • Willingness to learn the operations side of the business and understand how IT supports dispatch, warehouse workflows, customer systems, and company growth. • Team-first mindset — someone who sees IT as part of the business, not a separate department, and works collaboratively with operations, finance, leadership, and warehouse teams. ________________________________________