Description
Summary:
We are seeking a Host to be the first point of contact for guests, managing reservations, seating, and ensuring a welcoming experience while coordinating with wait staff.
Highlights:
1. Be the first point of contact and welcome guests to the venue
2. Manage reservations and coordinate seating with wait staff
3. Cater to guests requiring extra attention and answer queries
We are looking for a Host to join our team and be the first point of contact for our guests.
Responsibilities:
-Welcome guests to the venue
-Provide accurate wait times and monitor waiting lists
-Manage reservations
-Escort customers to assigned dining or bar areas
-Provide menus and announce Waiter/Waitress’s name
-Greet customers upon their departure
-Coordinate with wait staff about available seating options
-Maintain a clean reception area
-Cater to guests who require extra attention (e.g. children, elderly)
-Answer incoming calls and address customers’ queries
-Assist wait staff as needed
Requirements:
-Previous work experience as a Host/Hostess or Waiter/Waitress
-Understanding of restaurant etiquette
-Familiarity with health and safety regulations
-Experience in managing reservations
-Demonstrable customer-service skills
-Excellent communication skills (via phone and in-person)
-Strong organizational skills with the ability to monitor the entire dining and bar area
-Availability to work in shifts as needed
-High school diploma; hospitality certification is a plus