Technical Support Associate— Remote

Description

Summary: Join a U.S.-based software company as a remote Technical Support Associate, providing exceptional onboarding, troubleshooting, and technical guidance for their cloud-based inventory management and accounting solutions. Highlights: 1. Delivering powerful inventory management and accounting solutions globally 2. Onboard and train customers on proprietary cloud software 3. Opportunity to resolve technical issues and deliver helpful support Join a growing U.S.-based software company delivering powerful inventory management and accounting solutions to businesses around the globe. We’re looking for an experienced and customer-focused Technical Support Associate to become a key part of our remote support team. In this role, you’ll help customers get the most from our rapidly expanding cloud-based platform by providing exceptional onboarding, troubleshooting, and technical guidance. If you thrive on solving problems, enjoy working with people, and can remain calm under pressure, we’d love to hear from you. What You’ll Do -Onboard and train customers on our proprietary cloud software -Respond to support tickets, emails, and phone inquiries with professionalism and urgency -Diagnose and resolve technical issues across a variety of environments -Assist customers with installation and configuration of label printers and related peripherals -Troubleshoot browser, system, and connectivity issues -Ensure customer concerns are resolved efficiently and thoroughly -Deliver a support experience that is both technically strong and genuinely helpful Qualifications -Proven experience in a help desk, technical support, or customer service role -Experience training end users on software platforms such as QuickBooks or similar applications -Familiarity with support ticketing systems -Strong understanding of modern web browsers and browser troubleshooting -Experience supporting both Windows and macOS environments -Basic knowledge of mobile devices, including iOS and Android -Experience configuring and troubleshooting peripheral hardware, especially label printers What We’re Looking For -Professional, confident, and courteous phone presence -Excellent written communication skills with strong attention to clarity and tone -Ability to manage demanding situations with patience, diplomacy, and professionalism -Strong multitasking and prioritization abilities in a fast-paced environment -Quick learner with strong independent problem-solving skills -Organized, detail-oriented, and dependable -Positive attitude and collaborative team mindset Schedule & Location Schedule: Monday – Friday Hours: 9:00 AM – 5:00 PM EDT (Additional hours may occasionally be required) Location: Fully Remote How to Apply Please submit the following: 1 Briefly describe a difficult support issue you handled and how you resolved it. 2 A customer says: “Your system is broken and I want a refund.” Write your response. 3 Your resume 4 Bonus: Tell us your preferred help desk software and why you recommend it. 5 Include ‘bluebird’ in your subject line Applications that do not follow the instructions above will not be reviewed.