New York Customer Service - Customer Facing Job Listings

Customer Experience Specialist63852113066369120

Workable

Customer Experience Specialist

Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues. • Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization. • Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates. • Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty. Requirements Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus). • Customer-centric mindset with strong problem-solving abilities. • Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams. • Thrives in fast-paced environments, executing multiple tasks with high efficiency. • Proficient in Excel for data analysis to support operational decision-making. • Fluent in Mandarin（Proficient in Chinese） (written & spoken). • Valid U.S. work authorization (work visa/green card/citizenship required). • U.S. driver’s license & willingness to travel frequently by car. Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Work mode includes hybrid and remote options

New York, NY, USA

Negotiable Salary

Jewelry Account Executive63852009857411121

Workable

Jewelry Account Executive

Job Overview: We are seeking a proactive and detail-oriented Jewelry Account Executive to join our dynamic team at a leading bridal and fashion jewelry company. This role is client-facing, and the Account Executive will be responsible for all the day to day operations on their assigned jewelry accounts, which include some of the most well known names in the jewelry industry. The role will involve managing client orders, ensuring seamless communication between clients and production teams, managing jewelry repair and custom orders, and coordinating the shipment and return of products. The ideal candidate will have strong customer service skills, attention to detail, an ambition to grow, and the ability to thrive in a fast-paced environment. Key Responsibilities: Order Review: Review client orders for accuracy, identifying any deficiencies or discrepancies. Resolve issues related to addresses or order details to ensure smooth processing. Order Management: Receive all orders from the factory and ensure they are accurately entered into the work order entry system. Prepare all necessary documentation for production and shipment. Stone and Setting Coordination: Match the required center stones with semi-mounts when needed, and coordinate with local contractors for setting the stones. Ensure the setting process is completed with attention to detail and quality. Quality Control: Receive completed products from contractors after the setting process, work with our internal Quality Control (QC) team to ensure all items meet both company and customer standards before shipment. Order Prioritization: Closely track and prioritize all customer orders, ensuring timely processing and delivery based on client needs and business priorities. Client Relationship Management: Develop and maintain strong relationships with clients through regular communication, proactively resolving any issues that arise. Communicate with clients via visits, phone calls, emails, and video conferences as needed. Provide personalized service to build long-lasting partnerships. Shipping Coordination: Coordinate the shipping process for key accounts, ensuring that products are delivered on time and meet client expectations. Team Collaboration: Contribute to the team efforts, collaborating on division-wide improvement projects, and assisting with related tasks to achieve business goals. Requirements Proven experience in an account management, customer service, or sales coordination role. Jewelry experience is strongly preferred, but fashion or other product experience is also welcome. Strong attention to detail and excellent organizational skills. Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams. Ability to build and maintain strong client relationships and deliver exceptional service. Collaborative team player with a proactive approach to problem-solving. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development

New York, NY, USA

Negotiable Salary

Customer Success Advocate63850261807363122

Workable

Customer Success Advocate

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements What makes you a great fit for this role: 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in e-commerce Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.)

New York, NY, USA

Negotiable Salary

Workable

Server

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Server for the Food Services Department. The ideal Server will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. The Server will join our Promise Academy Kitchen team that works to transform how the community engages with food—by improving our nutrition environment and thinking more sustainably about what we eat through hands-on nutrition education in the garden and the kitchen, in the classroom, and in the boardroom. Transforming what we eat is crucial to HCZ’s larger missions—in the classroom, future, and beyond. The better we eat, the better we learn, and the better we live. So, join us as we create a community of educated eaters. We are looking for a dedicated, energetic, reliable, and organized server who enjoys working as part of a team in a fast-paced culinary environment. Servers provide dining services in the HCZ community’s dining room while exceeding hospitality and service standards. As a server, you will be an ambassador of the HCZ Kitchen's core values. You will be responsible for interacting with our guests and ensuring our serving area processes run smoothly. You will report to the Lead Server, Sous Chef, Executive Sous Chef, and Executive Chef, but will be empowered to make your own decisions, with management approval, that create the best overall experience for our guests. For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know. Requirements High School Diploma Valid DOH NYC Food Protection Certificate Who You Are Good interpersonal and communication skills Ability to work in a team environment and demonstrate excellent customer service Minimum of two years experience in the food service/customer service Must be able to understand verbal and written instructions Basic culinary knowledge of product identification, terminology, and production Must be able to work well in stressful, high-pressure situations, including handling guest complaints and disputes and resolving them to satisfactory results. Effective listening to, understanding, and clarifying concerns and issues raised by team members and guests must be effective. The individual is responsible for achieving on-site certifications provided by the employer What You'll Do Responsible for plating meals according to proper portion sizes Responsible for the set-up, breakdown, and re-set of serving lines; and after-meal service Assist with stocking, as needed, all side stations and other designated areas with proper supplies and items prior to the start of each meal service Maintain sanitary conditions; implement and practice a “Clean as you Go” to keep areas clean and safe. Practice safe, sanitary food handling and service Maintain and replenish salad bars during meal periods Maintain and replenish milk chest as needed Responsible for knowing the daily menu, salad bar, and possible allergens they may contain Keep students informed of the scheduled menu and new items while looking for ways to increase breakfast and lunch participation Get student customer feedback (food quality, likes, and dislikes) during non-service time Completion of additional tasks requested by a management team Ability to stand for long periods of time, bend, kneel, and reach to store/retrieve supplies Ability to lift, carry, and push supplies and boxes up to 50 pounds Occasional environment exposures to cold, heat, and water. Schedule Monday-Friday 10:00 AM-2:30 PM Benefits As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. Please take a look at our Part-Time benefits below. Our exceptional Part-Time benefits include: Career Advancement Paid sick leave Employee referral bonus Physical wellness discounts Commuter benefits Additional Benefits ( Discounts on flights, hotels, theme parks, concert tickets, and more.) The compensation range for this position is $20-$21 per hour. To be considered, interested applicants can apply directly through the job posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools do not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children's Zone is an Equal Opportunity Employer.

Harlem, New York, NY, USA

$20/hour

Client Service Associate - Kings Park, NY63499792871937124

Workable

Client Service Associate - Kings Park, NY

Summary The Client Service Associate reports to the Financial Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner. Essential Duties and Responsibilities Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available Assist in preparation of consolidated performance reporting on a monthly/quarterly basis Maintain CRM database; define and ensure adherence to appropriate client service models Manage multiple and competing priorities daily in pursuit of business objectives Other responsibilities as assigned by the Senior Client Service Associate Knowledge, Skills, and/or Abilities Advanced computer skills (Outlook, Word, and Excel) are essential Excellent communication skills, both verbally and in writing Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once Ability to build relationships with clients and internal partners Education and/or Experience Bachelor’s degree in a business-related field preferred The ideal candidate will have 5+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, and basic financial planning concepts. Previous experience in small business culture preferred Benefits: None Growth Potential: Yes. Transition to Full Time position with benefits Office with personalized Laptop Provided Hybrid/Remote Work Potential: After training is completed Flexible Work Hour: Can design own schedule at start Hiring Procedure: Submit Resume, Phone Call Interview, In Person Interview Work Attire: Business Casual

Kings Park, NY 11754, USA

Negotiable Salary

Workable

Delivery Associate

SWIFT0HAUL LLC is seeking a dedicated and efficient Delivery Associate to join our dynamic team. As a Delivery Associate, you will play a vital role in ensuring that our customers receive their stuffs promptly and in perfect condition. You will be responsible for partially loading, transporting, and delivering items to specified locations, while also providing exceptional customer service. You will navigate through various routes to deliver effectively, all while adhering to safety guidelines and company policies. We are looking for a self-motivated individual who thrives in a fast-paced environment and is committed to making a positive impact in our community through reliable service. Your daily tasks will require you to manage deliveries efficiently, maintain communication with dispatchers, and engage with customers, ensuring they have an excellent experience with our company. If you enjoy working independently and are looking for a job that offers flexibility, teamwork, and a chance to contribute to a growing company, then we encourage you to apply for the Delivery Associate position at SWIFT0HAUL LLC. Join us in delivering and smiles to our valued customers! Responsibilities Load and unload of delivery trucks (Not exceeding 60 lbs) Plan and follow efficient delivery routes to ensure timely delivery Deliver to various locations while ensuring accuracy Maintain communication with dispatch to report delivery status Inspect items for damage prior to delivery Provide exceptional customer service during deliveries Adhere to safety guidelines and traffic regulations while driving Requirements High school diploma or equivalent Valid driver’s license with a clean driving record No experience as a delivery driver or in a similar role required Strong organizational and time management skills Ability to lift heavy items (up to 60 lbs) Excellent communication and interpersonal skills Familiarity with GPS devices and navigation applications Benefits Driver Position – Compensation & Benefits Summary As a 1099 independent contractor working with our delivery team, you will drive a 26ft Box Truck, and will receive the following compensation and benefits: 💵 Compensation Base Pay: $800 per week for a standard 5-day workweek. This pay is based on a full weekly schedule of up to 40 hours total (typically 8 hours per day). ⏱️ Overtime Pay If total weekly working hours exceed 40 hours, any additional time will be paid at a fixed hourly rate. Hourly overtime rate will be calculated based on your weekly pay: For example: $800 ÷ 40 hours = $20/hour overtime rate. All overtime must be pre-approved and documented. 📄 Contractor Status (1099) This is a 1099 independent contractor position, not an employee role. As a contractor: You are responsible for your own taxes, insurance, and benefits. You maintain control over how work is performed, within delivery schedule requirements. 🚗 Driver Support Consistent weekly jobs (as available). Assistance and team communication tools provided. Payment is issued weekly on Fridays; however, drivers may request early payment for accumulated earnings as of Wednesday each week. To receive early payment, a request must be submitted by Monday at 10:00 AM. If no request is received, payment will be processed as scheduled on Friday."

Brooklyn, NY, USA

$800

Workable

Pickleball Coach

We are seeking a passionate and experienced pickleball coach to join our team and help us grow the sport in Bergen County. The ideal candidate will have a deep understanding of pickleball rules, strategies, and techniques. They will also be able to effectively communicate with players of all ages/levels and help them develop their skills and reach their goals. In addition to coaching, we are looking for someone to build/grow a staff of coaches so we can expand the number of locations we offer pickleball Responsibilities Teach pickleball lessons to players of all ages and skill levels Develop and implement pickleball lesson plans Provide feedback and assess player progress Organize and run pickleball clinics and tournaments Promote pickleball in the community Recruit, hire, and train additional pickleball coaches Requirements Certified pickleball instructor (CPT) or equivalent Minimum of 2 years of experience teaching pickleball Excellent communication and interpersonal skills Strong understanding of pickleball rules, strategies, and techniques Ability to motivate and inspire players of all levels Passion for pickleball and a desire to share your knowledge with others Benefits Hourly pay for coaching, commensurate with experience Bonus pay for bringing on new coaches and helping grow the program Chance to make a positive impact on the lives of kids and adults through pickleball Flexible schedule Be a part of a small business in a growing industry Do something you love and have a passion for Join a tight-knit team that is focused on community involvement and local impact

Fort Lee, NJ 07024, USA

Negotiable Salary