Summary: Seeking a versatile and self-motivated Network Administrator to provide comprehensive technical support across various environments, focusing on personalized, high-quality service for business and residential customers. Highlights: 1. Focus on personalized, high quality support for diverse business customers 2. Engage in hands-on problem-solving and direct customer interaction 3. Opportunity to join a stable, long-established company About Us We are a long-standing B2B technology service provider supporting a wide range of business customers. We are not a managed service provider (MSP). Instead, we focus on personalized, high quality support delivered both remotely and onsite as needed. With a senior technician retiring after 26+ years, we are looking for an experienced professional to join our team and help carry forward our tradition of exceptional service. Position Overview We are seeking a skilled Network Administrator who can provide comprehensive technical support across desktops, servers, networks, and cloud environments. The ideal candidate is versatile, self motivated, and comfortable working directly with end users in both business and residential settings. This role involves a combination of troubleshooting, new system deployment, network and server maintenance, and customer-facing interaction. Key Responsibilities • Provide desktop and workstation support (Windows and macOS preferred) • Manage, maintain, and troubleshoot servers (Windows Server, Active Directory, group policy, basic virtualization) • Support, configure, and maintain network infrastructure (routers, switches, firewalls, VPNs, wireless systems) • Assist with cloud services administration (Microsoft 365, Azure, Google Workspace, etc.) • Travel to customer sites as needed for onsite diagnosis, installation, and maintenance • Deliver professional and courteous customer service in both business offices and customer homes • Document work, maintain accurate records, and follow internal processes • Collaborate with internal teams and escalate complex issues when appropriate Preferred Skills & Experience • 5+ years of professional IT support or network administration experience • Strong understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP) • Experience with virtualization platforms (Hyper V, VMware) • Familiarity with cloud identity/security concepts (MFA, conditional access, IAM) • Ability to independently troubleshoot complex issues across multiple environments • Strong organizational and project management skills are a significant plus • Excellent communication and customer-service skills What We’re Looking For • Someone who enjoys problem-solving and working hands-on • A technician who is comfortable interacting with customers in a variety of settings • A reliable professional who can manage time well and juggle multiple priorities • A team player willing to grow with a stable, long-established company