Summary: Seeking an experienced Program Manager to provide leadership and operational oversight for residential and vocational/day services in a human services setting. Highlights: 1. Lead and oversee residential and vocational/day services operations. 2. Support staff, ensure compliance, and implement innovative solutions. 3. Promote a culture of accountability and person-centered service delivery. Join Our Team Global Resources & Supports is seeking an experienced, motivated, and solutions-driven Program Manager to support our Nevada operations. This leadership role provides oversight of both Residential Services and Vocational/Day Services within a growing provider agency serving fewer than 60 individuals with intellectual and developmental disabilities. We have a strong and dedicated team in place and are looking for a leader who can provide operational oversight, critical thinking, staff support, and program coordination while maintaining a person-centered, HCBS-compliant service environment. This is an excellent opportunity for someone who thrives in a fast-paced human services setting, can think proactively, lead with confidence, and is willing to roll up their sleeves to support both staff and the individuals we serve. Key Responsibilities Provide day-to-day leadership and oversight of residential and vocational/day services operations Supervise, coach, and support direct support staff and junior leadership Ensure all documentation is accurate, timely, person-centered, and HCBS compliant Conduct routine documentation reviews, staff retraining, quality assurance checks, and compliance monitoring Maintain programs in an audit-ready state at all times Troubleshoot operational concerns and respond quickly with effective solutions Collaborate closely with the executive leadership team on program operations, staffing, compliance, and strategic planning Support incident follow-up, corrective action planning, and quality improvement initiatives Assist with scheduling oversight and staffing coordination Step in operationally when needed during staffing shortages, call-outs, or urgent program needs Identify trends, connect operational details, and anticipate future needs before issues arise Develop innovative, practical solutions while maintaining regulatory compliance and service quality Monitor fiscal responsibility including staffing efficiency, overtime awareness, resource utilization, and program sustainability Promote a culture of professionalism, accountability, teamwork, and person-centered service delivery Qualifications Bachelor’s degree in Human Services, Psychology, Social Work, Education, Recreational Therapy, or related field preferred Experience managing residential and/or day/vocational services for individuals with intellectual/developmental disabilities Strong working knowledge of HCBS standards, documentation compliance, and quality assurance expectations Excellent leadership, communication, and interpersonal skills Strong organizational skills with exceptional attention to detail Ability to manage multiple priorities and work independently with minimal supervision Strong critical thinking, problem-solving, and decision-making abilities Ability to anticipate operational needs, “connect the dots,” and proactively implement solutions Comfortable coaching staff, retraining teams, and maintaining accountability with professionalism Must be flexible with scheduling, including occasional evenings, weekends, or emergency program support when needed Valid driver’s license and reliable transportation preferred We are looking for someone who is: Highly organized Flexible and dependable Calm under pressure Operationally minded Strong with documentation and compliance Comfortable leading teams and holding accountability Able to balance compassion with structure Innovative and solution-oriented Willing to jump in wherever needed to support the program If you are passionate about supporting people with disabilities, building strong teams, maintaining high-quality services, and leading with both heart and accountability, we’d love to hear from you. Apply Today Immediate Hire Please submit your resume to info@globalrs.org
Craigslist · HR
Craigslist · HR
