Summary: This role involves serving as a field representative to respond to customer distribution and supply needs, supporting customer service, and ensuring positive customer relations through liaison activities. Highlights: 1. Engage with customers to ensure satisfaction and manage delivery procedures 2. Analyze data to improve performance and customer satisfaction 3. Join a dynamic team focused on career advancement and a people-first culture Apply Now Description Field Service Representive – Kansas City, MO Wh You’ll Do: Serve as a QCD representive in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operions to ensure positive customer relions and communicion. College gradues are encouraged to apply. Pay is commensure with experience, range is $60k - $70k, plus the role is bonus eligible. About QCD: Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United Stes. Providing over 37,000 deliveries a week from 25 stregically loced distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associes also help run a nional non-profit, the GSF Foundion. At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you’re part of a dynamic team th keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution. ESSENTIAL FUNCTIONS: Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representive and liaison between customers and vendors to ensure 100% customer sisfaction. (70%) Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer sisfaction. (10%) Monitors product delivery to ensure product safety and proper handling of temperure-sensitive products. (5%) Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer sisfaction. (5%) Analyze metrics/da to determine root cause for correction to increase performance and customer sisfaction. (5%) Assist in providing associe training as needed. (5%) Performs other reled and assigned duties as necessary. MINIMUM QUALIFICATIONS: Educion and experience equivalent to: Educion/Certificion: Bachelor’s degree in management, business, or supply chain management from an accredited college or university. Experience: 1 to 3 years of relevant work experience Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert): Customer service concepts and techniques (E) Order processing concepts and procedures (J) Distribution concepts and procedures (J) Transportion concepts and techniques (J) Continuous Improvement concepts (B) Storage and shipment of food and allied products (J) Cold chain, warehouse management and traceability (J) JDE/ERP Systems, Power BI and logistics technology (B) Skill and ability to: Communice and coordine effectively with internal and external customers Resolve customer complaints effectively and efficiently Interpret da and present on findings Work independently Work effectively in a general office environment, with a focus on high levels of quality and customer service Travel via airplane and drive an automobile Act in accordance with GSF’s Values and Creed LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable. PERFORMANCE CATEGORIES Productivity/quality standards: customer service/sisfaction and responsiveness Productivity/quality standards: delivery procedures Accuracy, timeliness, thoroughness Food safety Customer and vendor relions Teamwork within the department and across departments Project/assignment standards Why Join Us: We’re not just in the business of distribution - we’re in the business of development. Your ambition acceleres our whole team’s progress. We provide clear phs for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. As we grow with our customers, our associes navige the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden Ste Foods family of companies. At QCD, our people-first culture is grounded in simple values: tre others the way you want to be treed, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too. QCD is the place to be, if you believe in living our values-driven culture - celebring wins together - learning from challenges - exploring bold ideas - collaboring for shared success - prioritizing people first and giving back to our community. Equal Opportunity Employer: We’re proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creing an inclusive and respectful workplace where every person is supported and empowered to thrive.Apply Now
Craigslist · HR
Craigslist · HR
