IT Infrastructure Specialist

Description

Summary: This role involves supporting and maintaining dealer applications and systems, collaborating with stakeholders to translate business requirements, and managing application implementations within an innovative and community-focused automotive group. Highlights: 1. Support and maintain dealer applications and systems 2. Collaborate with business stakeholders and SMEs 3. Design, plan, and project manage application and solution implementations Apply Now For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.    We lead with innovation, technology, and a promise to deliver an exceptional experience every time.  And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.  At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.   Compensation: $60,000-$70,000   What You’ll Do: Dealer Application and System Management   Support and Maintain Dealer Applications and Systems   Be able to articulate information, requirements, and expectations effectively across multiple audiences   Collaborate with business stakeholders and SMEs to create comprehensive user requirements   Translate business user requirements into technical documentation for IT Services   Support the business through standardized business process management methodologies (by request)   Plan and execute third-party application integrations   IT Support Execution   Partner with non-IT SMEs to establish inter-departmental collaboration   Design, plan, and project manage application and solution implementations   Provide effective Project Management methodologies, as needed   Maintain documentation standards   Help develop and maintain Walser’s SharePoint Online environment   Develop and maintain IT Information Resources   Employee Development   Help improve IT learning & development methods for IT and non-IT employees (training)   Create, edit, and publish instructional media for both IT and non-IT audiences Audit existing IT employee processes for enhancement and efficiency opportunities   Maintain ticket system   Monitor ticket queue for new requests   Work Tier I & II Issues   Create tickets for issues reported by phone or walk-in Uphold Walser’s Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded   What You Bring: Display excellent customer service through verbal and written communication   2-year Degree in a computer related discipline, or current technical certifications, or equivalent experience   At least 2+ years of IT Services experience preferred   Microsoft SharePoint experience a plus   Dealership Support Experience a plus   Must have excellent collaboration and teamwork skills   Must be able to manage changing priorities and the ability to handle multiple tasks simultaneously   Able to understand long-term goals and how current goals/results impact success   Able to interact and work with others as part of a team and understand how their work supports the team’s goals   Must have a valid driver’s license and acceptable driving record   What’s In It For You?  Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)  Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away  Career Growth & Opportunity for Advancement  We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.  Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.  Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.  Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.  Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.  Employee Discounts: Enjoy exclusive employee discounts across products and services.  Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.  Community Involvement  Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.  Employee Assistance Program (EAP) – Support for personal and professional challenges  Referral Program – Earn referral bonuses for referring talented candidates    Apply today and help drive operational excellence at Walser Automotive Group!   Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.   Apply Now