Michigan Customer Service - Customer Facing Job Listings

Allstate Customer Service Sales Representative63847745166081120

Workable

Allstate Customer Service Sales Representative

We are looking for an experienced Allstate Customer Service/Sales Representative to join our award-winning, family-owned agency. We’re not just another agency. Our team is split into Customer Service and Allstate Sales, giving you the support and structure you need to thrive. We’re a fast-paced, high-energy agency known for excellence, growth, and results. ✅ MUST HAVE (non-negotiable): Active P&C License (Life License is a plus) Prior Insurance experience preferred 💼 Position Details: Full-time, in-office/remote a possibility (depending on your location and fit) Customer service, policy changes, policy reviews, payments, cross-sell opportunities Competitive pay + incentives Supportive, team-oriented culture Preferred Skills: Bilingual (English/Spanish) Strong multitasking & follow-through Positive, client-first attitude Organized, coachable, and results-driven 📍 Location: Rochester/Clawson, MI 💌 To Apply: Send resume and brief intro to carolyntack@allstate.com Let’s connect if you meet the above qualifications and are ready to grow with a high-performing insurance team! If you’re ready to make an impact and take your career to the next level, we’d love to hear from you! Work Hard. Get Paid. Make An Impact. www.allstate.com/carolyntackwest Requirements Active MI P&C License Prior P&C Insurance Experience Benefits Competitive pay + incentives

Clawson, MI, USA

Negotiable Salary

Client Experience Support Specialist63393551155075121

Workable

Client Experience Support Specialist

Join Our Team! This is a fully remote opportunity with Guidant Financial, available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. Compensation: $20 per hour, equivalent to an annual salary of $41,600. Are you passionate about providing exceptional support to clients and helping small businesses grow? At Guidant Financial, we believe in empowering entrepreneurs and our team members alike! We've already helped launch over 20,000 businesses and created nearly 100,000 jobs by delivering innovative funding solutions. Now, we want you to be part of this exciting journey! Our Core Values **Adaptability**: Welcome change and help others grow along the way. **Connection**: Build relationships, lift others up, and grow together. **Excellence**: Step outside your comfort zone to make improvements and satisfy your curiosity. Your Role as a Client Experience Support Specialist The Client Experience Support Specialist plays a vital role in supporting small business owners with the administration of their 401(k) plans. This dynamic position involves answering questions, guiding clients through the electronic signing of annual 5500 filings, and keeping them informed about any outstanding documents. You will engage in high-volume client communication via calls and emails, and will collaborate effectively with your team members in the 401(k) Administration Services department to deliver exceptional service. What You’ll Do Engage with clients by handling their inquiries promptly and effectively within scheduled timelines. Build a solid foundation in 401(k) Plans and familiarize yourself with the 5500-filing process. Consistently meet department Service Level Agreements (SLAs) for live calls, voicemails, email interactions, and Net Promoter Scores (NPS). Guide clients through various processes and systems to ensure they successfully complete their annual filings. Maintain and update client records in our customer relationship management system. Accurately upload investment management statements to the appropriate accounts. Swiftly assess accounts for any pending documentation and communicate the necessary information to clients. Conduct proactive reminder calls to clients about returning required information, completing their annual reports, and addressing any outstanding amendments. Engage in ongoing training and development with the goal of becoming a subject matter expert on 401(k) plans. Provide exceptional support to clients across a variety of scenarios, demonstrating a genuine passion for delivering an outstanding client experience. Additional Responsibilities Utilize E-Signature software to deliver documents to clients Assist Account Specialists with their queues when necessary Play a key role in team and departmental initiatives Execute additional tasks as needed Requirements Traits Growth Mindset: Eager to learn and continuously improve. Adaptability: Comfortable with ambiguity and able to handle stressful situations calmly. Client Relationship Skills: Skilled at de-escalating situations and making clients feel valued. Proactive Communication: Willing to address issues directly and promptly. Resilience: Ready to tackle challenges head-on, even in less structured environments. Quick Learner: Capable of hitting the ground running, learning quickly, and figuring out answers independently. Skills and competencies 1-2 years of experience in customer service or client support roles. Robust verbal and written communication skills. Proficient in using CRM software and Microsoft Office Suite. Ability to handle multiple tasks and manage time effectively. Great attention to detail and problem-solving abilities. Experience in the finance industry is a plus. Work From Home Requirements A designated workspace to work from (home office). High-speed internet connection. Get ready to make a difference in the lives of small business owners while enjoying a fulfilling career at Guidant Financial! Benefits Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles! Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays. Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment. Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events. Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported. This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO Compensation: $20 per hour, equivalent to an annual salary of $41,600.

Michigan, USA

$20

Dispatcher/Customer Service Representative63393481851521122

Workable

Dispatcher/Customer Service Representative

DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE Romeo, MI Established in 1997 Metro Electric Engineering Technologies is a family-owned and operated electrical contracting business performing electrical construction services in Southern Michigan for the commercial and industrial industries, along with service work in residential communities. Metro Electric takes pride in employing high-quality individuals. Our team provides quality workmanship with exceptional services, honesty and integrity. We are looking for a Dispatcher/Customer Service Representative who supports the the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best-fit technician for the call. What We Offer Competitive Pay $25.00 - $26.00/hr. Hours: 7:30am - 4:00pm, Monday - Friday Medical, Dental and Vision Insurance Company Retirement Plan Paid Vacation Paid Holidays Growth Opportunities Awesome Team Culture! At Metro Electric, we treat you like family! We’re a family business, and we treat every employee like family. We’ve built our company around teamwork, respect, and personal growth. We want all our employees to be happy and successful, so we take a genuine interest in every person on our team, and we strive to help them achieve their personal and professional goals. Are you ready to join the Metro Electric family? Apply today! We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or Veteran status. Requirements 2+ years of experience in home services (electric, plumbing, HVAC, windows, doors, etc.) Professional and customer-focused personality Service Titan experience preferred, not required Self-starter, reliable, etc. Present and communicate professionally (written and verbal) Excellent interpersonal communication skills on a professional and technical level Able to work both independently and as part of a team Good judgment skills and the ability to make decisions quickly Strong knowledge of Microsoft Excel, Word and PowerPoint Must be a critical thinker - Strong English composition skills Telephone etiquette and working knowledge of email systems Ability to read a map and knowledge of service area Ability to develop tools that create efficiencies within department High School Diploma or equivalent What You Will Do The Dispatcher reports to the Operations Manager. Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity. Keep the dispatch board full with scheduled jobs. Notify operations manager if schedule is not full after all attempts have been made. Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience. This is the dispatcher’s responsibility, not the call taker. Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME. Monitor & respond to technicians on the Service titan dispatch board in a timely manner. Confirmation Calls – Confirm all appointments with customers and make changes as necessary. Answer phones as needed (per sequence given by operations manager) Ensure technicians have all required information/packets for service/generator calls. Collect service paperwork from technicians after each call, ensure all required payments & paperwork has been uploaded and or completed. Provide a daily report to Operations Manager with missing items. Complete daily/weekly satisfaction calls, including but not limited to residential, generator repairs, maintenances (new customers) and installations. · Monitor service email (service@metroelect.com) and Fleet for generators running, disconnected and /or error codes. Report to manager and contact and schedule service as needed. Benefits Competitive Pay $25.-26/hr. Medical, Dental and Vision Insurance Company Retirement Plan Paid Vacation Paid Holidays Growth Opportunities Awesome Team Culture!

Romeo, MI, USA

$25-26