📞 Now Hiring: Customer Service Agent (Moving Brokerage) & RETENTION AGENTS Location: Remote or On-Site Employment Type: Full-Time About Us We’re a fast-growing moving brokerage dedicated to connecting customers with reliable, professional movers across the country. Our team prides itself on providing transparent, stress-free moving experiences—and that starts with exceptional customer service. Position Overview For all retention hires- Retention agents must be skilled in delivering strong rebuttals, de-escalating challenging situations, and ensuring customers remain scheduled for their upcoming moves. This position has a combination of base salary PLUS bonus depending on skill. As a Customer Service Agent, you’ll be the first point of contact for customers planning their moves. You’ll guide them through the process, answer questions, resolve issues, and ensure they feel supported from the initial inquiry to moving day. If you thrive in a fast-paced environment and love helping people, this role is for you. What You’ll Do Respond to inbound calls, emails, and chats from customers requesting moving quotes or support Explain services, pricing, and booking details clearly and professionally Assist customers with scheduling, changes, and follow-ups Coordinate with partner carriers and internal teams Handle customer concerns with patience, empathy, and problem-solving Maintain accurate notes and customer records in our CRM Deliver an outstanding customer experience every time What We’re Looking For: Previous customer service or call-center experience (moving or logistics a plus!) Clear communication and active listening skills Strong problem-solving abilities and emotional intelligence Ability to stay calm under pressure Comfortable working with CRM systems and computer-based tools Reliable, organized, and self-motivated Bilingual (English/Spanish) is a major plus What We Offer: Competitive pay + performance bonuses Training and ongoing support Growth opportunities within a rapidly expanding company A positive, team-focused work culture CALL US TODAY TO SCHEDULE INTERVIEW LOOKING TO HIRE FAST!