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Call Center & Customer Service in Miami

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Call Center & Customer Service

Miami

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Location:Miami

Category:Call Center & Customer Service

Customer Service Representative (Work from Home/Hybrid)63851607746179120

Customer Service Representative (Work from Home/Hybrid)

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Fort Lauderdale, FL, USA

Customer Success Specialist63847379620737121

Customer Success Specialist

Who we are: Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships. What we'd love to see: We are seeking a Client Success Specialist or a dynamic individual from a background whereby they could transfer their already well honed skills. The successful candidate will be a pro at developing long-term relationships with clients, fostering trust and satisfaction as well as having either a deep understanding of the cryptocurrency landscape or be passionate about their expertise and what they do functionally. This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first. Responsibilities: Provide prompt, friendly, and professional support via chat, phone, and email channels. Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. Monitor and facilitate client transactions to ensure a seamless experience. Handle and resolve unique or complex client cases in collaboration with cross-functional teams. Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. Triage internal support tickets and contribute to debugging product-related issues. Contribute to improving client support processes and delivering a 5-star service across all touchpoints. Build long-term relationships with clients, fostering trust and satisfaction. Requirements Excellent communication skills in written and verbal English. Strong problem-solving and analytical skills with attention to detail. Ability to multitask and thrive in a fast-paced environment. Empathy, patience, and a client-focused mindset. Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory. Benefits Learn from a team of experienced cryptocurrency experts based in our Fort Lauderdale office Ongoing training and industry development opportunities from a supportive leadership team Competitive salary package, including performance-based incentives and potential for significant growth. Access to cutting-edge technology and market insights. Collaborative and supportive team culture with a passion for digital assets. 0% trading fees with Caleb and Brown

Fort Lauderdale, FL, USA

Evening Front Desk Host63847070676355122

Evening Front Desk Host

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories! We are seeking an Evening Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment. Requirements Customer Communication: Greet everyone as they are entering or exiting the facility. Answer phone calls/return voicemails promptly Reply to emails and SMS messages from customers and potential customers in a timely manner. Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions. Resolve any transaction/account issues. Respond to any in person inquiries/questions. Follow up on action items and ensure completion. Promote Programs and Events: Promote programs and upcoming events using knowledge of the business and in person marketing skills. If needed/interested, attend events to assist with promoting AGS! Maintain the Facility: Keep the front desk area neat and tidy. Organize and maintain displays of flyers, trifolds, and other marketing materials. Other: Manage inventory and ensure accurate tracking and stock levels. Ensure all customer service technology functions properly and alert management of technical issues. Requirements: High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus. Proven experience in administrative roles, preferably in customer service or operations department. Excellent organizational and time management skills. Strong attention to detail and accuracy. Ability to work independently and meet deadlines. Excellent communication and interpersonal skills.

Oakland Park, FL, USA

Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH)63845334199553123

Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH)

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Benefits Opportunity to working from home $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Fort Lauderdale, FL, USA

Customer Service Representative63844263659265124

Customer Service Representative

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories! We are seeking a Customer Service Representative to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment. Requirements Greet everyone as they are entering or exiting the facility. Answer phone calls/return voicemails promptly Reply to emails and SMS messages from customers and potential customers in a timely manner. Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions. Resolve any transaction/account issues. Respond to any in person inquiries/questions. Follow up on action items and ensure completion. Promote Programs and Events: Promote programs and upcoming events using knowledge of the business and in person marketing skills. If needed/interested, attend events to assist with promoting AGS! Maintain the Facility: Keep the front desk area neat and tidy. Organize and maintain displays of flyers, trifolds, and other marketing materials. Other: Manage inventory and ensure accurate tracking and stock levels. Ensure all customer service technology functions properly and alert management of technical issues. Requirements: High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus. Proven experience in administrative roles, preferably in customer service or operations department. Excellent organizational and time management skills. Strong attention to detail and accuracy. Ability to work independently and meet deadlines. Excellent communication and interpersonal skills. Benefits Compensation: From $17.50 per hour

Oakland Park, FL, USA

Cold Stone Creamery Crew Member63843471899907125

Cold Stone Creamery Crew Member

Do you enjoy singing in a fun work environment? Do you LOVE working with people and ice cream? Do you bring a smile to the people you meet? Are you comfortable in a fast paced environment? Can you work on your feet? If so, we are looking for you to join our exceptional team as a Crew Member for our Miami Lakes location! WHO WE ARE Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone. Here at Cold Stone Creamery South Florida -We opened our first Cold Stone Creamery in 2003 and our 5th in 2009. Each of our family members is responsible for a unique functional area (operations, finance, marketing and PR) but we all work very hard to ensure that we bring our customers the “Ultimate Ice Cream Experience”. OUR CORE VALUES Do the right thing Be the Best – Be #1 Bring out the BEST in our people Profit by making people happy Win as a team Requirements WHAT YOU'LL ACCOMPLISH Keeping the store impeccably clean (New Car Smell) Recommending phenomenal ice cream to our clients Serving up ice cream Handling the cash register Supporting our team, as needed YOU MAY BE A GOOD FIT IF YOU Are Outgoing - You exude high energy and are comfortable singing for your tips (Intune or not, we just have fun!) Meet the physical demands - You are able to work on your feet up to 6 hours per day Communicate effectively - You provide great customer service and can communicate well Smile - You possess a natural smile that brings out the smile in our customers Enjoy ice cream Benefits WHY YOU'LL LOVE IT HERE We treat our employees as family! We provide a fun, fast-paced place to work We offer flexible scheduling (we will work around your school!) Minimum of $12/hour including tips AFLAC benefits opportunity Not to mention, you’ll get to enjoy Cold Stone ice cream! Does this opportunity excite you? APPLY NOW! WE ARE AND EQUAL OPPORTUNITY EMPLOYER Cold Stone Creamery South FLORIDA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Miami Lakes, FL, USA

Front Desk Host63392036690177126

Front Desk Host

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories! We are seeking a Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment. Requirements Customer Communication: Greet everyone as they are entering or exiting the facility. Answer phone calls/return voicemails promptly Reply to emails and SMS messages from customers and potential customers in a timely manner. Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions. Resolve any transaction/account issues. Respond to any in person inquiries/questions. Follow up on action items and ensure completion. Promote Programs and Events: Promote programs and upcoming events using knowledge of the business and in person marketing skills. If needed/interested, attend events to assist with promoting AGS! Maintain the Facility: Keep the front desk area neat and tidy. Organize and maintain displays of flyers, trifolds, and other marketing materials. Other: Manage inventory and ensure accurate tracking and stock levels. Ensure all customer service technology functions properly and alert management of technical issues. Requirements: High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus. Proven experience in administrative roles, preferably in customer service or operations department. Excellent organizational and time management skills. Strong attention to detail and accuracy. Ability to work independently and meet deadlines. Excellent communication and interpersonal skills.

Oakland Park, FL, USA

Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)63392044104705127

Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Must be fluent (speaking/reading/writing) in both Spanish and English Benefits Opportunity to continue working from home in our post-pandemic workplace Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period $200 Monthly Incentive Bonus Plan Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Fort Lauderdale, FL, USA

Bilingual (French/English) Customer Service Representative (WFH/Hybrid)63391997411075128

Bilingual (French/English) Customer Service Representative (WFH/Hybrid)

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole) Benefits Opportunity to continue working from home in our post-pandemic workplace Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period $200 Monthly Incentive Bonus Plan Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Fort Lauderdale, FL, USA

Remote Bilingual Spanish/English Speaking Customer Service Rep63499805045249129

Remote Bilingual Spanish/English Speaking Customer Service Rep

Remote Bilingual Spanish/English Speaking Customer Service Rep Remote Position Must Live in Florida. Reports to: Director of Account Services Temporary Position $14 An Hour Plus Benefits About Us: Join our team, a leader in delivering unparalleled service and support to our clients and their employees. We pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions make a real difference. Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits. Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients. We place a strong emphasis on rigorous compliance with all relevant regulations, guaranteeing outstanding results for every organization we partner with. Job Summary: As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. Key Responsibilities: Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs. Support members in filing claims, setting up direct deposits, and issuing new vendor cards. Update and maintain member demographic information across internal and external systems. Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully. Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members. Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries. Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution. Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries. Participate in outreach campaigns, fostering strong relationships with our clients and their employees. Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues. Qualifications: Exceptional communication skills, with the ability to clearly and empathetically assist callers. Basic understanding of employee benefits, insurance terminology, and related products/services. Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. Experience with office equipment and technologies (fax, copier, postage machines). Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. A team player who thrives in collaborative environments but can also work independently. Why Join Us: Competitive salary + benefits Opportunities for professional growth and development within a supportive and dynamic team. A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees. Interested candidates should submit a resume and cover letter detailing their interest in the role. We look forward to learning more about how you can contribute to our team! Benefits Health Care Plan (Medical, Dental & Vision) Training & Development Work From Home

Remote Customer Service Rep Up to 19/hour - No Degree Needed634998027901471210

Remote Customer Service Rep Up to 19/hour - No Degree Needed

Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if you have: A strong desire to provide excellent customer service. Excellent communication and interpersonal skills. The ability to prioritize tasks and work independently. Proficiency in using computers and navigating multiple software programs. The Perks: Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step? Additional Information: No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Service Ambassador633934858040331211

Service Ambassador

About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Service Ambassador thrives in supporting operational excellence across back of house, food and beverage service areas, programming, events and other key areas of guest service support at Museum of Ice Cream. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and efficient operations, all while maintaining the highest level of guest interaction and brand standards. Your Day-to-Day: Service Excellence: Provide outstanding service by interacting with guests and team members, offering personalized support throughout the museum. Facilities Maintenance: Follow all food handling, cleanliness and sanitation guidelines, ensuring that all museum areas meet safety and brand standards. Food Preparation: Organize supplies and prepare food and beverage (F&B) components to enhance the guest experience & support museum operations. Ice Cream & Treat Delivery: Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness. Set-Up & Close Down: Set up and maintain guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, and organized. Event & VIP Setup: Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service. Perform Other Duties: Perform other duties as assigned by management. Cross-Training Potential: Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed. Pay: Starting at $18 per hour Requirements Necessities 18 years or older Open availability, including weekends Standing and walking on your feet for extended periods of time Teamwork and ability to effectively function in a high energy environment Bend/lift heavy objects of up to 40 pounds Nice to Haves: Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment Entry level food preparation and inventory experience Food Handler or ServeSafe certification preferred (we provide while on the job) Prior experience in facilities, maintenance or sanitation Guest-facing customer service or hospitality experience Benefits The Good Stuff: Competitive pay and performance bonus Employee Assistance Program (EAP) Employee of the month program Break room snacks and unlimited ice cream Ability to grow within the company Annual performance review and bonus Team outings Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!) Free entry for self at any MOIC location 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets 50% off retail products Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

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