Operations Supervisor

Description

Summary: This role involves completing cashier and closing reports, processing guest check-ins, and assisting management in training and motivating employees while ensuring guest satisfaction. Highlights: 1. Process guest check-ins and handle payment verification 2. Assist management in training and motivating employees 3. Ensure adherence to quality expectations and standards Apply Now Additional Informion Job Number26053214 Job CegoryRooms & Guest Services Operions LocionCourtyard by Marriott Boston Andover, 10 Campanelli Dr, Andover, Massachusetts, United Stes, 01810 VIEW ON MAP ScheduleFull Time Loced Remotely?N Position Type Non-Management Pay Range: $22.00-$22.50 per hour POSITION SUMMARY Complete designed cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent informion in logbooks. Contact approprie individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservions in computer system, verifying guest identity, requesting form of payment, assigning room, and activing and issuing room key. Sell a room/accommodion to guests without reservions based on availability. Ensure res mch market codes and th any exceptions are documented. Ensure checks th come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluing, counseling, disciplining, and motiving and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Trement/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certificions. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary informion; protect company assets. Welcome and acknowledge all guests according to company standards; anticipe and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciion. Speak with others using clear and professional language; answer telephones using approprie etiquette. Develop and maintain positive working relionships with others. Ensure adherence to quality expections and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Educion: High school diploma or G.E.D. equivalent. Reled Work Experience: At least 1 year of reled work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certificion: None   At Marriott Internional, we are dediced to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associes are valued and celebred. Our greest strength lies in the rich blend of culture, talent, and experiences of our associes. We are committed to non-discriminion on any protected basis, including disability, veteran stus, or other basis protected by applicable law. At Courtyard, we’re passione about better serving the needs of travelers everywhere. It’s wh inspired us to cree the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no mter the purpose of their trip. We’re looking for achievers who are passione about providing a guest experience th goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott Internional. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.  Apply Now