Senior Desktop Engineer

Description

Summary: The Senior Desktop Engineer is a key technical leader within End User Computing, ensuring stability, security, and performance of enterprise endpoints. Highlights: 1. Lead enterprise patching and update cycles for critical business systems 2. Develop advanced automation and scripts to eliminate manual tasks 3. Mentor junior staff and contribute to building EUC engineering maturity Apply Now Position Title: Senior Desktop Engineer - Hybrid This is a hybrid position based at our corporate office in Brentwood, TN, with on-site work required Monday through Wednesday. Reports To: Senior Director, End User Computing (EUC) Position Summary: The Senior Desktop Engineer is a key technical leader within the End User Computing (EUC) organization, responsible for ensuring the stability, security, and performance of all enterprise endpoints. Essential Duties & Responsibilities • Lead enterprise patching and update cycles for critical business systems, operating systems, and security components. • Deploy and validate software updates using tools such as Microsoft Intune, Tanium, and other orchestration platforms. • Develop advanced automation and scripts (PowerShell, Intune scripting, API-based workflows) to eliminate manual tasks and enforce configuration standards. • Architect and maintain endpoint configuration baselines, compliance policies, and secure configurations. • Troubleshoot escalated workstation, application, and configuration issues. • Build automated deployment pipelines for applications, configurations, and security baselines. • Support acquisition integrations through standardized endpoint imaging and provisioning processes. • Manage escalated ServiceNow incidents, requests, and project tasks while meeting SLAs. • Document engineering processes, automation logic, and configuration standards. • Mentor junior staff and contribute to building EUC engineering maturity. Education & Experience Requirements • Bachelor’s degree in IT or related field, or equivalent experience. • 4–7 years of experience in desktop engineering, endpoint management, or systems administration. • Strong hands-on experience with Microsoft Intune, Tanium, Azure AD, and patching toolsets. • Demonstrated expertise in PowerShell scripting and automation. • Proven ability to manage enterprise patching and vulnerability remediation processes. Knowledge, Skills & Abilities • Deep understanding of Windows OS internals and enterprise endpoint configuration. • Expertise in software patching strategies, compliance enforcement, and vulnerability workflows. • Advanced scripting and automation skills. • Strong analytical and troubleshooting abilities. • Excellent communication and cross-team collaboration skills. Environmental & Working Conditions • Fast-paced environment with multiple concurrent priorities. • Occasional evening or weekend work may be required to support patch windows. • Hybrid or remote work options may be available depending on business needs. Additional Information: This job description provides general guidelines for the Desktop Engineer role. Responsibilities, skills, and working conditions may evolve as organizational needs change. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply Now