Operations Optimization Analyst

Description

Summary: The Operations Optimization Analyst enhances claims processing efficiency and effectiveness through process improvement, learning design, and operational excellence. Highlights: 1. Enhance claims processing efficiency and effectiveness 2. Focus on streamlining, standardizing, and optimizing claims processes 3. Collaborate on process improvement initiatives and training Apply Now Introduction At Gallagher Bassett, we're there when it mters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navige complexity, support recovery, and deliver outcomes th make a real difference in people’s lives. It takes emphy, precision, and a strong sense of partnership—and th’s exactly wh you’ll find here. We’re a team of fast-paced fixers, emphetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture th values teamwork, encourages curiosity, and celebres the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team th shows up, stands together, and leads with purpose. How you'll make an impact   Job Summary: The Operions Optimizion Analyst will play a critical role in enhancing the efficiency and effectiveness of claims processing within Gallagher Bassett. This position is ideal for individuals with least 1 year of claims experience and a passion for process improvement, learning design, and operional excellence. The Analyst will focus on streamlining, standardizing, and optimizing claims processes to ensure consistency, accuracy, and scalability across the organizion.   Responsibilities: Analyze current claims processing workflows to identify inefficiencies, bottlenecks, and areas for improvement. Design and implement streamlined processes th align with organizional goals and industry best practices. Develop standardized procedures and guidelines to ensure consistency across teams and regions. Collabore with Learning & Development teams to cree training merials and programs th support new and improved claims processes. Facilite workshops and training sessions to educe teams on process changes and best practices. Monitor the effectiveness of training programs and make adjustments as needed to ensure knowledge retention and applicion. Utilize da analytics to measure the performance of claims processes and identify trends or anomalies. Prepare detailed reports and dashboards to communice findings and recommendions to stakeholders. Track key performance indicors (KPIs) to evalue the success of implemented changes. Work closely with Resolution Managers, Claims Teams, and other stakeholders to gher insights and feedback on current processes. Act as a liaison between operional teams and leadership to ensure alignment on process improvement initiives. Partner with IT and technology teams to leverage tools and systems th enhance claims processing efficiency. About You Required: High school diploma or GED equivalent and a minimum of 4 years of relevant work experience. Preferred: Bachelor’s degree in Business Administrion, Operions Management, or a reled field (or equivalent experience). Minimum of 1 year of experience in claims resolution, claims processing, or a similar role within the insurance industry. Strong understanding of claims processing workflows and insurance industry standards. Proven experience in process improvement, operional optimizion, or project management. Excellent analytical and problem-solving skills, with the ability to interpret complex da and make actionable recommendions. Proficiency in process mapping tools, da visualizion software, and Microsoft Office Suite (Excel, PowerPoint, etc.). Exceptional communicion and interpersonal skills, with the ability to influence and engage stakeholders all levels. Experience in designing and delivering training programs is a plus. Lean Six Sigma Green Belt or higher. Project Management Professional (PMP) certificion.   #LI-KK3 Compension and benefits We offer a competitive and comprehensive compension package. The base salary range represents the anticiped low end and high end of the range for this position. The actual compension will be influenced by a wide range of factors including, but not limited to previous experience, educion, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, gre teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educional expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – eleving your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable mching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.   We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organizion. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes th all persons are entitled to equal employment opportunity and prohibits any form of discriminion by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy stus), sexual oriention, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital stus, parental stus, age, nional origin, ancestry, disability, medical condition, genetic informion, veteran or military stus, citizenship stus, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, ste, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relionship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compension, benefits, layoff, and terminion. In addition, Gallagher will make reasonable accommodions to known physical or mental limitions of an otherwise qualified person with a disability, unless the accommodion would impose an undue hardship on the operion of our business. Apply Now