James Allen is a leading online retailer of diamond engagement rings, and our 24/7 Customer Service Center is proudly located in Frederick, MD. We specialize in creating a personalized and immersive virtual shopping experience, where customers can explore thousands of diamonds and settings from the comfort of their home. Our team connects with customers through phone, email, live chat, and text messaging to guide them through one of the most meaningful purchases of their lives.   No prior jewelry experience? That’s perfectly fine. We offer comprehensive, paid training to equip you with in-depth knowledge of our products, services, and customer care approach. In addition, ongoing training and support help foster your professional development and long-term career growth within the company.   We are currently looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you’ll help customers navigate our virtual platform, answer product and order questions, and ensure every interaction reflects our commitment to exceptional service and care. Responsibilities Verify customer and order information for accuracy, checking it against previously obtained information as necessary. Prepare customer receipts and shipping documents. Follow administrative service procedures, policies and standards. Monitor customer interactions through multiple channels to ensure quality and speed of service. Takes ownership of customer’s issues and follow problems through to resolution. Directly reviews and process high value, high risk purchases and evaluates potential loss. Keep accurate records and document administrative service actions and discussions. Develop and implement initiatives, strategies and programs to obtain key service level metrics. Improve customer service quality results through monitoring and organization. Requirements 2+ years of Administrative experience required, handling high touch customers and account resolution. Strong communication skills. Prior experience handling email, phone and live chat communication will be required. Basic computer literacy. Evenings and weekends shifts required. Benefits At James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: Paid time off Medical, Dental, Vision and Prescription Insurance 401(k) Retirement Plan with company match Flexible spending account Health savings account Tuition Reimbursement Employee discount Parental leave Life insurance Hourly pay: $15.00-$18.00. Final pay rate shall be determined and is based on experience and qualifications. At this time, James Allen will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1