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We specialize in creating a personalized and immersive virtual shopping experience, where customers can explore thousands of diamonds and settings from the comfort of their home. Our team connects with customers through phone, email, live chat, and text messaging to guide them through one of the most meaningful purchases of their lives.\r\n \r\nNo prior jewelry experience? That’s perfectly fine. We offer comprehensive, paid training to equip you with in-depth knowledge of our products, services, and customer care approach. In addition, ongoing training and support help foster your professional development and long-term career growth within the company.\r\n \r\nWe are currently looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you’ll help customers navigate our virtual platform, answer product and order questions, and ensure every interaction reflects our commitment to exceptional service and care.\r\n\r\n\r\nResponsibilities\r\n\r\n Verify customer and order information for accuracy, checking it against previously obtained information as necessary.\r\n Prepare customer receipts and shipping documents.\r\n Follow administrative service procedures, policies and standards.\r\n Monitor customer interactions through multiple channels to ensure quality and speed of service.\r\n Takes ownership of customer’s issues and follow problems through to resolution.\r\n Directly reviews and process high value, high risk purchases and evaluates potential loss.\r\n Keep accurate records and document administrative service actions and discussions.\r\n Develop and implement initiatives, strategies and programs to obtain key service level metrics.\r\n Improve customer service quality results through monitoring and organization.\r\n \r\nRequirements\r\n\r\n 2+ years of Administrative experience required, handling high touch customers and account resolution.\r\n Strong communication skills. Prior experience handling email, phone and live chat communication will be required. \r\n Basic computer literacy.\r\n Evenings and weekends shifts required.\r\n Benefits\r\nAt James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:\r\n\r\n\r\n Paid time off\r\n Medical, Dental, Vision and Prescription Insurance\r\n 401(k) Retirement Plan with company match\r\n Flexible spending account\r\n Health savings account\r\n Tuition Reimbursement\r\n Employee discount\r\n Parental leave\r\n Life insurance\r\n\r\n \r\n Hourly pay: $15.00-$18.00. 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Location:
Frederick
Category:
Other

Workable
Sales Admin Coordinator
James Allen is a leading online retailer of diamond engagement rings, and our 24/7 Customer Service Center is proudly located in Frederick, MD. We specialize in creating a personalized and immersive virtual shopping experience, where customers can explore thousands of diamonds and settings from the comfort of their home. Our team connects with customers through phone, email, live chat, and text messaging to guide them through one of the most meaningful purchases of their lives.
No prior jewelry experience? That’s perfectly fine. We offer comprehensive, paid training to equip you with in-depth knowledge of our products, services, and customer care approach. In addition, ongoing training and support help foster your professional development and long-term career growth within the company.
We are currently looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you’ll help customers navigate our virtual platform, answer product and order questions, and ensure every interaction reflects our commitment to exceptional service and care.
Responsibilities
Verify customer and order information for accuracy, checking it against previously obtained information as necessary.
Prepare customer receipts and shipping documents.
Follow administrative service procedures, policies and standards.
Monitor customer interactions through multiple channels to ensure quality and speed of service.
Takes ownership of customer’s issues and follow problems through to resolution.
Directly reviews and process high value, high risk purchases and evaluates potential loss.
Keep accurate records and document administrative service actions and discussions.
Develop and implement initiatives, strategies and programs to obtain key service level metrics.
Improve customer service quality results through monitoring and organization.
Requirements
2+ years of Administrative experience required, handling high touch customers and account resolution.
Strong communication skills. Prior experience handling email, phone and live chat communication will be required.
Basic computer literacy.
Evenings and weekends shifts required.
Benefits
At James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:
Paid time off
Medical, Dental, Vision and Prescription Insurance
401(k) Retirement Plan with company match
Flexible spending account
Health savings account
Tuition Reimbursement
Employee discount
Parental leave
Life insurance
Hourly pay: $15.00-$18.00. Final pay rate shall be determined and is based on experience and qualifications.
At this time, James Allen will not sponsor a new applicant for employment authorization for this position.
Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Frederick, MD, USA
$15-18

Workable
Executive and Operations Support Specialist
Are you ready to take on a pivotal role where your organizational prowess and proactive mindset will support leadership success and implement corporative activities? Do you have a passion for managing complex tasks and providing high-level support?
Ripple Effect is looking for a dynamic and detail-oriented Executive and Operations Support Specialist with four years of relevant professional experience to join our team. This role will work closely with executive leaders and staff across divisions, providing multi-faceted administrative support and assistance to ensure smooth office and facilities operations, effective use of executives’ time, and productive interactions with staff and the public. The ideal candidate will be proactive, highly organized, and capable of handling a wide range of support tasks with minimal supervision.
If this position sounds of interest, there’s a place for you here at Ripple Effect! We offer a diverse and engaging work environment, with a multitude of incentives and flexible work options that work for you and your lifestyle.
General Information
Job Code: PRO-EA-03
Location: Ripple Effect Headquarters – Rockville, MD
Employee Type: Exempt, Full-Time Regular
(Ask our recruiters about flexible work arrangements)
Telework: None
Travel Required: Daily commute to Rockville, MD
Clearance: None
Citizenship: Other
Manager: No
Number of Openings: 1
Salary Range: $63,738.00 to $73,298.00 (how we pay and promote)
Responsibilities
Provides a full range of administrative services to Ripple executives, including the management of schedules, preparation of meeting materials, coordination of complex travel arrangements, and submission of expense reports via electronic reporting system
Conducts research and information gathering on behalf of the executive and prepares summaries and reports
Composes, types and distributes meeting minutes and action items, and follows-up on task completion
Leads planning for and support to corporate events
Supports documenting of processes and procedures of administrative tasks and organizing SOPs
Assists with HR corporate tasks related to employee experience (e.g. onboarding procedures, committee support)
Uses discretion, judgement, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality
Maintains the order and upkeep of HQ office and manages facilities operational tasks
Anticipates administrative needs for office and leverages experience to improve operational effectiveness and efficiencies
Provides exceptional customer service to Ripple staff and office visitors
Manages centralized email inquiry boxes and provides routine triaging, responding and filing
Develops positive and strategic relationships at all levels of the organization and with external vendors
Other support duties as assigned
Requirements
Minimum Education and Experience
Bachelor’s degree
Four years of relevant professional experience
Two years’ experience managing calendars and correspondence on behalf of executive-level leadership
Basic Requirements
Strong calendar management skills, including scheduling and coordinating meetings on behalf of executive-level leaders
Ability to compose and draft correspondence including letters, memos and reports of a highly confidential nature
Demonstrated ability to navigate Microsoft Office products with advanced Outlook, Word and PowerPoint skills and experience working collaboratively in Microsoft Excel, SharePoint, Teams, and other web-based software
Experience in planning, coordinating, and supporting corporate events
Exceptional customer service skills and ability to anticipate the needs of both internal employees and external partners
Demonstrated ability to exercise discretion and maintain confidential information
Experience maintaining an organized and efficient work office environment
Strong written and verbal communication and interpersonal skills, with attention to detail
Ability to multi-task, manage multiple competing deadlines, and prioritize workload
To be successful at Ripple Effect, you must be able to pay attention to details, clearly communicate, work independently, and have an eagerness to learn. Learn more about what makes Ripple so great, check out our capabilities.
Skills That Set You Apart
Familiarity with vendor management and external stakeholder coordination
Familiarity with HR-related administrative tasks
Experience supporting C-level executives in a federal consulting, fast-paced or high-growth environment
If you don’t have all of the skills above, don’t be discouraged—no resume paints a complete picture of a person. There’s a good chance you’re more wonderful than you think, so please apply!
Benefits
Ripple Effect rewards our employees for their contributions to our mission in many ways, from competitive pay and exceptional benefits to a range of work/life programs based on your employment classification and personalized preferences.
-----------------------------------------------------------------------
Ripple Effect is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of to race, color, religion, sex, national origin, age (40 or older), disability, or genetic information. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation during the hiring process, please let us know by contacting our HR department at HR@rippleeffect.com or your recruiter. Eligibility for employment will be verified using E-verify.

Rockville, MD, USA
$63,738-73,298
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