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Customer Service Representative (Work from Home/Hybrid)
**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Fort Lauderdale, FL, USA
$14/hour
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marketing intern
About HungryPanda HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data. Our People Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy! 【Marketing Intern - Mandarin Speaking】 Duties and Responsibilities 1. Assist the marketing department in expanding and managing the local market customer base, and maintain and enhance the company's brand image. 2. Assist in maintaining and operating online WeChat groups in the local market (including inviting members to join groups, user interaction, event creation, content editing, user maintenance, etc.). 3. Participate in offline ground promotion for new user acquisition, and preparation of promotional materials. 4. Collect hot topic information, organize WeChat group information, handle Xiaohongshu KOLs and Xiaohongshu content placement, etc. Job requirements: 1. In Philadelphia/Edison 2. Fresh graduates or those seeking summer internship opportunities. 3. Relevant experience in marketing and new media operations is preferred; possess good market and consumer insight. 4. Positive and outgoing personality, with good communication skills, execution ability and learning ability. 5. Active thinking, courage to try, and full of passion. 6. On-site work in the local area is required. 7. Good communication skills and fluent in Chinese. What we offer: Global work environment: Since it was first launched in the UK in 2016, HungryPanda has quickly become the leader of Chinese food delivery platform in the UK, and has expanded to France, New Zealand, the United States, Australia, Canada and other countries. It has set up operation departments in 10 countries. Learning opportunities: HungryPanda has a complete training system. Panda Academy has launched professional training courses and advanced training for various business departments to help you understand the work of business departments, master basic skills faster, and improve your own abilities; Line Manager has one-to-one communication and counseling. Good working environment: Flat organization, more efficient communication; highly educated background team, doctoral team of top overseas universities; promotion opportunities twice a year; regular departmental team building opportunities.
Philadelphia
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Recruiting massage apprentices near Ding Fat Square
Looking for massage apprentices, near Ding Fat Square. Looking for massage apprentices, learning bed massage, foot therapy, chair back massage, oil pushing, back kneading on knees, and踩背 (stepping on back) - a total of six items. I am a licensed professional master and will provide one-on-one teaching. Friends who are interested in learning massage please contact me. Massage is a stable career. Free job recommendation upon learning, guaranteed to learn thoroughly. Reasonable price. Phone: 626 382 8948 Master Liang. At Master Liang's place, the learning atmosphere is great. The teacher patiently and carefully instructs, guaranteeing every student masters the skills before completion. Job recommendation is provided. Each student receives patient instruction so that they can fully grasp all massage techniques and acquire the skills needed to earn money. Currently, therapeutic massage is the best job. Every massage shop urgently needs such talents. High income and stable work. The purpose of therapeutic massage is to treat illnesses. If clients have physical pain issues, therapeutic massage can help them recover health. Massage relaxes, while therapeutic massage eliminates pain. Job seekers or friends looking to learn massage therapy, look here! Learning therapeutic massage comes with full guidance and guarantee to learn thoroughly. Therapeutic massage includes treating: headaches, spine pain, arm pain, shoulder pain (commonly known as "fifty shoulder"), waist pain, buttock pain, leg pain, upper back pain, pelvis pain, collarbone pain. It also includes twelve items like scraping痧 (Gua Sha), blood cupping, etc. The master teaches one-on-one. Upon mastering the skills, free job recommendations will be offered. Master Liang: Phone 626 382 8948.
Fatman Ding Plaza
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