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Summary: Seeking a customer-focused individual to efficiently manage guest services, inquiries, and records in a fast-paced hospitality environment. Highlights: 1. Greet and welcome guests with a positive and professional attitude 2. Handle guest requests, concerns, and complaints promptly and courteously 3. Provide information about hotel services, amenities, and local attractions Key Responsibilities Greet and welcome guests with a positive and professional attitude Check guests in and out efficiently using the reservation system Answer phone calls, emails, and in-person inquiries Handle guest requests, concerns, and complaints promptly and courteously Process payments, verify billing, and maintain accurate records Coordinate with housekeeping and maintenance to ensure guest satisfaction Provide information about hotel services, amenities, and local attractions Qualifications Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Basic computer proficiency (hotel management software is a plus) Ability to multitask and stay organized in a fast-paced environment Reliable, punctual, and detail-oriented High school diploma or equivalent required What We Offer Competitive hourly pay Employee discounts on hotel stays Opportunities for growth and advancement Supportive team environment
