Chicago Other Job Listings

Customer Success Manager63846047760897120

Workable

Customer Success Manager

At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi. What your days will look like: Customer Onboarding Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use Deliver persona-specific training and communicate technical information simply and effectively Customer Discovery and Relationship Building Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case potential within CADDi is maximized Customer Retention and Growth Monitor and analyze key customer health metrics such as adoption and satisfaction to prevent churn Identify and develop growth opportunities that unlock the full potential of CADDi’s offerings Customer Satisfaction and Referenceability Develop customer case studies with quantifiable results Build our customer community by organizing events and webinars Internal Collaboration and Customer Advocacy Capture and communicate the voice of the customer (VOCs) through case studies, references, and community development Partner with other internal teams to drive customer advocacy and enhance the customer experience Requirements What will a successful CSM bring to the table: You’ve led enterprise-level B2B customer partnerships, managing both operational (adoption) and commercial (renewals and upsells/expansions) aspects Strong understanding of customer onboarding and “land and expand” best practices for a SaaS platform Excellent communication and interpersonal skills with the ability to build rapport and trust internally and externally Analytical mind with a problem-solving approach and strong attention to detail Ability to work independently and collaboratively in a fast-paced environment Proficiency in CRM and communication tools What would have us dialing your number immediately: Fluency in Japanese Experience working in a start-up tech environment Experience in a manufacturing SaaS or manufacturing technology environment What you will get in return: Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance. In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago. Opportunity to contribute to developing and implementing a winning customer success strategy as a foundational member where you will put your stamp on the foundation of Customer Success at CADDi moving forward in the US. Exposure to cross-functional collaboration and leaders within a growing startup environment where your voice will be heard. The chance to directly impact customer satisfaction, retention, and business growth, helping multiple manufacturing businesses succeed and grow in the US. On Target Earnings: $75,000 - $150,000 Benefits At CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team: Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy. Ownership & Rewards: Be a part of our success story with a competitive stock options plan. Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one. Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year. Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings. Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives. Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi. We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve. Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let’s talk.

Chicago, IL, USA

$75,000-150,000/year

Associate Director/ Director - Analytics Consulting (Health Insurance)63499804055427121

Workable

Associate Director/ Director - Analytics Consulting (Health Insurance)

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner. We are looking for someone with a good blend of business consulting skills and a data analytics background. If you are passionate to work on unstructured business problems that can be solved using data, we would like to talk to you. RESPONSIBILITIES: Work on the latest applications of data science to solve business problems in Insurance domain Work directly with client stakeholders to translate business problems into high-level analytics solution designs Knowledge of advanced analytics approaches and methodologies and best practices of leveraging data to drive informative decisions Proficiency in using advanced analytics to drive business value including ROI/value assessment, digital KPI tracking, campaign measurement, etc Experience leveraging complex data to drive business decisions, hands on experience in data science methodologies (predictive analytics, machine learning, data triggers) using R, Python, Databricks and deep knowledge of Qlik, PowerBI, Tableau for visualization. Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues & mitigate risks Experience working with all levels of management and consulting with key business stakeholders. Present analytic solutions to business audiences highlighting robustness of the solution and how it could help generate business value. Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights. Responsible for making presentations to senior management, communicating results to business teams, and develop plans to help operationalize analytics solution Requirements 15+ years of professional work experience with at least 10 years in data analytics and the Health Insurance domain(Payer, claims, Medicare, Medicaid). Ability to engage with executive/VP level stakeholders from client’s team to translate business problems to high level analytics solution approach Solid understanding of statistical, machine learning algorithms and GenAI. Strong project management and team management skills and the ability to work with global teams Strong SQL skills and experience with analytic tools like R & Python & visualization tools like PowerBI or Tableau Ability to work with IT and Data Science teams to help embed analytic outputs in business processes Graduate in Business Analytics, MBA or equivalent work experience. Benefits Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.

Chicago, IL, USA

Negotiable Salary

Junior Project Manager/Business Analyst63500027732995122

Workable

Junior Project Manager/Business Analyst

TSI is a rapidly growing management consulting firm based in the Chicago area. TSI’s core service offerings may be found here, but they generally involve assessing an organization's people, processes and technology recommending improvements and then helping to Implement those recommendations. TSI has clients in a wide range of industries from Higher Education to Manufacturing and Distribution to Marketing and Advertising. The ability for our consultants to quickly learn and operate in a wide variety of environments and industries is key. TSI is currently looking for a consultant who can serve as a hybrid Junior PM/Business Analyst. This role will be doing process analysis and requirement development, technology assessment, light project management, and support in other areas. The purpose of this position is to be a versatile, effective, resource that can contribute in a number of areas. Often our consultants are faced with new, challenging and different scenarios in which they will be expected to learn, contribute, and adapt. This position will work directly with all levels of our client organizations, and will be expected to “roll up their sleeves” and work alongside our clients to meet our project objectives. Exposure to process mapping and analysis, experience or background in system functional and technical requirement development, software selection and/or hands-on implementation, or mid to strong experience with software solutions in an educational setting are highly desired. Candidate should demonstrate the ability to evaluate, learn, and effectively use software programs, such as ERP, CRM, or other platforms on an as-needed basis. Requirements Bachelor’s degree required; preferably with a business, technology or analytical focus. Desire 3-5 years of experience but this may be subject to change depending on suitability of candidate and his/her knowledge, skills, abilities, or other characteristics. The key driver to whether a candidate will go far in the process is their match to the Transforming Solutions culture and values listed here. We anticipate this position will be mostly virtual with a few exceptions. One will be an occasional visit to TSI's office so we can meet as a team, perhaps once or twice a year. The second will be to the degree that our clients need us onsite for key meetings, workshops and presentations. Our strong preference is a candidate that has the capacity to travel when needed. Desired Skills and Capabilities Project Management Business Analysis Organizational Change Management or Organizational Development Software Vendor Evaluation (typically ERP and CRM) Process Analyst Systems Analyst Basic knowledge of technology architecture As the above terms often can be interpreted differently, TSI consultants typically need the following: Process or Customer Experience, which includes the ability to Define business and technology processes and customer experiences (CX) Analyze processes and CX so that improvements can be identified Define how processes and CX should function Analyze and define technology needs and requirements on behalf of our clients Verbally and in writing, communicate in a professional, succinct and logical manner Critical thinking/analytical skills A conceptual understanding of Business Process Flows Requirements development capability Research – general and specific to our projects’ needs Ability to accurately notate vibrant discussions to capture intricate details Ability to extract underlying value from ongoing organic discussion during TSI facilitated sessions Ability to work effectively in a team environment and with stakeholders in a variety of levels and units Problem solving – ability to troubleshoot, identify the root cause of, and develop and implement effective solutions to problems Adopt, refine, implement, and apply a methodology through incremental learning and project work Microsoft Office applications (Excel, PowerPoint, Project, Visio) Knowledge of Google applications Familiarity with Smartsheet, MS Project, or other Project Management applications Other important, but less critical skills or capabilities include: Facilitation, Presentation, and Client Communication Skills Work flexibly in a variety of environments and locations Successfully interpret and apply direction Assist the development of new business in order to help TSI grow Develop consulting approaches to meet a client’s objectives Identify resources that can play a role on TSI’s engagements Possess knowledge of SDLC, Agile and process improvement methods/approaches Benefits TSI is a growth-oriented consulting firm. We want to hire confident, capable well-balanced professionals who seek to dive in and work with our clients. Rather than wait years for your chance to do meaningful work at a large firm, TSI gives qualified team members a chance to show your skills NOW.

Arlington Heights, IL, USA

Negotiable Salary