Customer Care Specialist

Description

Summary: Seeking a dedicated Customer Care Specialist to provide exceptional support through dedicated phone line coverage, managing inbound communication and assisting in care coordination. Highlights: 1. Provide exceptional customer support 2. Assist in care coordination 3. Manage high-call volume effectively We are seeking a dedicated and compassionate Customer Care Specialist to provide exceptional support through dedicated phone line coverage. This role focuses on managing inbound communication, ensuring timely follow-up, and assisting in care coordination by handling documentation and post-visit outreach. Key Responsibilities: Answer inbound calls to the assigned phone lines during regular business hours Return voicemails in a timely and professional manner between live calls Send clinical notes and follow-up documentation for designated markets, ensuring compliance and accuracy Assist with Post-Operative patient calls as needed to confirm recovery and next steps Maintain accurate call records, dispositions, and patient follow-up details within the CRM and shared systems Follow HIPAA compliance and internal security guidelines for all patient information Requirements Must reside in a states that are on Pacific Standard Time zone (hours are 8am-5pm PST) 1+ year experience in a customer service, medical/dental office, or call center environment preferred Bilingual – Fluent in Spanish and English (required) Comfortable handling multiple phone lines and managing high-call volume Strong written and verbal communication skills Experience using Five9 Phone system, CRM systems, Gmail, and Google Sheets/Docs a plus Highly organized, adaptable, and capable of working independently in a remote setting Benefits Compensation: Enjoy a competitive hour rate ranging of $18/hr Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.