Description
Summary:
Seeking a full-time Customer Service / Order Processing Representative to manage customer orders, provide support, and assist with general office tasks.
Highlights:
1. Process and enter customer orders accurately
2. Provide customer support via email and phone
3. Assist with general office and administrative tasks
We are a wholesale women's apparel company looking for a full-time Customer Service / Order Processing Representative to join our team in Santa Fe Springs.
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Lunch: 30-minute unpaid lunch break
Starting Pay: $18.00/hour
Employment Type: Full-time
Probation Period: 3 months
Responsibilities include:
* Process and enter customer orders accurately
* Provide customer support by email and phone
* Handle returns and exchanges
* Follow up with customers regarding order and shipping issues
* Update customer and order information in our system
* Assist with general office and administrative tasks as needed
* Work closely with our team lead and other office staff
Qualifications:
* Previous customer service, order processing, data entry, or office experience required
* Comfortable working on a computer and entering orders accurately
* Strong attention to detail and accuracy
* Good written and verbal communication skills
* Professional phone etiquette
* Reliable, organized, and able to follow instructions
* Able to multitask and work efficiently in a fast-paced environment
* Able to work independently and as part of a team
* English required
* Bilingual in English and Spanish is a plus
Please email your resume with your relevant work experience. We look forward to setting up an interview.