Tech Support Representative (Andersonville, Chicago)

Description

Summary: Seeking a motivated and committed individual to provide outstanding technical support, customer onboarding, software testing, and training for Booklog software. Highlights: 1. Provide outstanding technical support for Booklog software 2. Onboarding new customers and training on software usage 3. Be an expert so customers don't have to be Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to be. Headquarters located in Chicago’s Andersonville neighborhood; the position is primarily a remote support position with the option to work in office. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Strong network experience a plus • Ability to troubleshoot software problems and offer solutions by phone or by email to both technical and non-technical customers • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience a plus • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices and setup of POS hardware a plus • 10% or less travel to customer locations within the US to train and install software Benefits Casual environment with a great group of people who love what they do In office or remote 100% paid health insurance Vacation and 401K Permanent full-time. PLEASE SEND RESUME WHEN APPLYING