Boulder Customer Service - Customer Facing Job Listings

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Customer Experience Representative

Blue Sky Plumbing is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Blue Sky services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills. Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company. To be successful in this role, you must be: A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment Detail Oriented: Able to pay attention to the minute details of a project or task Efficient: Able to work in a fast-paced environment and handle multiple projects and goals Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics Communicative: Able to communicate information via writing and spoken word clearly and concisely Customer Oriented: Able to take care of customer needs while following company procedures Problem Solvers: Able to find a solution for or to deal proactively with work-related problems Professional: In the way you speak, dress, and act. Requirements To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required. Work Environment: Office-based role with regular use of phones and computers. Fast-paced environment requiring flexibility and problem-solving. May require occasional overtime availability, depending on seasonal demand. Benefits Pay Rate Range: $19-$23/h Three Kaiser Medical Plans to select from with a 100% Company Paid Option Dental & Vision Insurance Voluntary Life Insurance & Accident Coverage options Company Paid Short Term Disability, Long Term Disability & Basic Life Employee Assistance Programs Retirement Account with 3% Company Match Paid Vacation & Paid Sick Time Maternity & Paternity Pay Company Paid Gym Membership, Costco Membership & Chiropractic Care Company Provided Vehicle Company Provided Uniforms Phone & Tablet Provided Weekly Payroll

Wheat Ridge, CO, USA

$19-23