Bench IT Hardware Technician (Austin)

Description

Summary: Seeking a skilled and customer-focused Bench Hardware Technician to diagnose, repair, and maintain desktop computers, laptops, peripherals, and related IT hardware. Highlights: 1. Diagnose and repair desktop/laptop hardware issues and perform system upgrades 2. Support end users with hardware-related issues and manage device lifecycle 3. Collaborate with IT team on root-cause analysis and system improvements Bench IT Hardware Technician About the Role We are seeking a skilled and customer-focused Bench Hardware Technician to join our IT team. In this role, you will be responsible for diagnosing, repairing, and maintaining desktop computers, laptops, peripherals, and related hardware. You will ensure that all equipment is running optimally and support end users with hardware-related issues. ________________________________________ Key Responsibilities • Diagnose and repair desktop and laptop hardware issues, including motherboards, RAM, storage devices, power supplies, and peripherals. • Perform system upgrades, component replacements, and hardware installation. • Image, deploy, and configure workstations according to company standards. • Troubleshoot issues related to monitors, keyboards, printers, docking stations, and other peripherals. • Maintain inventory of hardware components, replacement parts, and tools. • Document repairs, service requests, and device configurations using ticketing systems. • Assist with device lifecycle management, including procurement, refresh cycles, and e-waste processes. • Provide on-site and remote technical support to end users. • Collaborate with IT team members on root-cause analysis and system improvements. • Follow company security, safety, and compliance protocols. ________________________________________ Qualifications Required: • 1–3 years of hands-on experience in desktop or hardware support. • Strong knowledge of PC hardware components and troubleshooting methodologies. • Experience with Windows operating systems (Windows 10/11). Experience with Windows XP and 7 would be a plus. • Ability to diagnose hardware failures quickly and accurately. • Familiarity with imaging tools (e.g., MDT, SCCM, Clonezilla, Acronis, Macrium reflect, Ghostboot) • Excellent customer service and communication skills. • Ability to lift and move equipment (up to ~40 lbs/18 kg). Preferred: • Industry certifications such as CompTIA A+, CompTIA ITF+, or equivalent. • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP). • Experience supporting mobile devices (iOS/Android). • Knowledge of asset management systems and ticketing tools (RepairShopr) ________________________________________ Key Competencies • Problem-solving & analytical thinking • Attention to detail • Time management • Customer-focused mindset • Teamwork and collaboration • Comfortable asking the team questions or for help • Adaptability in a fast-paced environment • Able to follow a procedure or guidelines. ________________________________________ Benefits • Competitive salary and performance-based bonuses • Health insurance, company pays half • Paid time off and holidays • Professional development and certification reimbursement • Retirement plan options • Opportunities for career growth within the IT department