Austin Customer Service - Customer Facing Job Listings

Workable

Interpreter (Texas)

About Prisma International, Inc. Prisma is a dynamic and growing language services provider committed to delivering exceptional interpretation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction. We are expanding our independent contractor team and seeking experienced Interpreters (OPI, VRI and OSI) with a minimum of 3 years experience and current documentation of ILR 3+ test scores in reading, writing, speaking and listening comprehension in both English and non-English languages. Language Combinations - English to and from the following. If your language is not listed, you are encouraged to apply if you possess the minimum qualifications and skills listed further below. Arabic, Bulgarian, Chinese, Czech, Filipino (Tagalog), French, German, Greek, Hindi, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Urdu, and Vietnamese Tasks & Responsibilities: Provide accurate (verbatim) interpretation of spoken words between incarcerated individuals, their visitors, various federal law enforcement, court officials, etc. On-demand and prescheduled over-the-phone (OPI), video remote (VRI) and onsite (OSI) in-person appointments (consecutive, simultaneous). Sight translation of written forms and other documents (as needed). Monitor third-party interpreters for accuracy and quality assurance. Comply with professional ethics and quality standards. Ensure the interpretation of spoken words is conveyed in a cultural style and register appropriate for the subject matter. This requires accurate conveyance of slang expressions, linguistic nuances, and idioms. Communicate in a timely and professional manner with Prisma team members. Participate in quality management processes, e.g. Corrective Action Reports (CAR), Root Cause Analyses (RCA), solution implementation. Take all measures necessary to protect and keep private any sensitive information shared with you to carry out interpretation projects (e.g. PHI, PII, SBU). If onboarded, you will adhere to the policies and processes defined in the Master Service Agreement (MSA), Addendums, and Prisma Vendor Guide. Requirements Minimum Requirements - ALL are required At least 18 years of age. You must be a U.S. citizen. You must reside in the United States or a U.S. territory. You must agree to undergo a federal government background check at Public Trust level, which includes a screening process and fingerprinting. ILR level 3 (or higher) proficiency in reading, writing, speaking and listening comprehension in English and a non-English language as measured by the Interagency Language Roundtable (ILR), the US federal government’s language-related oversight agency. Test score documentation must be from an authorized ILR testing entity such as: LTI, NCLA, DLS, ACTFL, etc. 3+ years of professional interpretation experience. At minimum, a high school diploma. Native or near-native level proficiency in English and the other language Abide by the ATA code of ethics. Computer or laptop with a wired headset plus a mobile phone as a back-up device, and secure (non-public) high-speed internet connection. Quiet, private workspace. Essential Skills Deep understanding of the cultures associated with the source and target languages. Subject matter expertise in legal terminology, law enforcement and courts content. Excellent writing, reading, speaking and listening skills. Meticulous attention to detail. Desired Skills / Attributes ATA Certification Other certifications or memberships, e.g. NAJIT, AIIC, etc. Advanced or specialized degree(s) in a non-English language, Translation, Interpretation, Linguistics, Legal/Courts. Experience interpreting for U.S. federal government agencies including the Department of Justice, Bureau of Prisons, etc. After business hours and weekend availability is a plus.

Austin, TX, USA

Negotiable Salary

Translator - Transcriptionist (Texas)63851506754177121

Workable

Translator - Transcriptionist (Texas)

About Prisma International, Inc. Prisma is a dynamic and growing language services provider committed to delivering exceptional translation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction. We are expanding our independent contractor team and seeking experienced Translators/Transcriptionists with current documentation of ILR 3+ test scores in reading, writing, speaking and listening comprehension in both English and a non-English language. Language Combinations - English to and from the following. If your language is not listed, you are encouraged to apply if you possess the minimum qualifications and skills listed further below. Arabic, Bulgarian, Chinese, Czech, Filipino (Tagalog), French, German, Greek, Hindi, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Urdu, and Vietnamese Tasks & Responsibilities: Provide accurate (verbatim) translations/transcriptions of documents and audio files to and from English and a foreign language. Content will include, but not be limited to: Law Enforcement Sensitive (LES) topics: Inmate-written correspondence, recorded telephone calls, electronic messaging, inmate-related voice recordings, video visit recordings, etc. Audio transcriptions containing slang and idioms in both languages. Other legal/court materials such as prison staff forms, official statements, affidavits, depositions, etc. Adhere to all project work instructions, glossaries and reference materials provided to you. Ensure the source content's concept, style and register are culturally and linguistically appropriate for the target language. Perform language quality check steps (before delivery) to ensure the target translation is error free and true to the meaning of the source document. Deliver completed translation jobs by the given deadlines and project budgets. Review formatted target language PDF files for accuracy; mark any corrections needed. (Using Adobe Acrobat markup tools is required.) Communicate in a timely and professional manner with Prisma team members. Participate in quality management processes, e.g. Corrective Action Reports (CAR), Root Cause Analyses (RCA), solution implementation. Take all measures necessary to protect and keep private any sensitive information shared with you to carry out translation projects (e.g. PHI, PII, SBU). If onboarded, you will adhere to the policies and processes defined in the Master Service Agreement (MSA), Addendums, and Prisma Vendor Guide. Requirements Minimum Requirements - ALL are required At least 18 years of age. You must be a U.S. citizen. You must reside in the United States or a U.S. territory. You must agree to undergo a federal government background check at Public Trust level, which includes a screening process and fingerprinting. ILR level 3 (or higher) proficiency in reading, writing, speaking and listening comprehension in English and a non-English language as measured by the Interagency Language Roundtable (ILR), the US federal government’s language-related oversight agency. Test score documentation must be from an authorized ILR testing entity such as: LTI, NCLA, DLS, ACTFL, etc. 3+ years of professional experience translating/editing and providing audio transcriptions. At minimum, a high school diploma. Strong command of legal terminology in English and the other language. Ability to adhere to the US government’s style guides and Prisma’s quality standards. Proficiency using MS Office (Word, Excel, and PowerPoint). Familiar with the use of CAT tools, e.g. XTM. Abide by the ATA code of ethics. Reliable computer/laptop and secure (non-public) high-speed internet connection. Experience using Adobe Acrobat and its editing/markup tools. Essential Skills Deep understanding of the cultures associated with the source and target languages. Subject matter expertise in legal terminology, law enforcement and courts content. Excellent writing, reading, speaking and listening skills. Meticulous attention to detail. Desired Skills / Attributes ATA Certification Other certifications or memberships, e.g. NAJIT, ALTA, etc. Advanced or specialized degree(s) in a non-English language, Translation, Interpretation, Linguistics, Legal/Courts. Experience translating documents for U.S. federal government agencies including the Department of Justice, Bureau of Prisons, etc. Ability to provide fast turnarounds for small word count projects. After business hours and weekend availability is a plus.

Austin, TX, USA

Negotiable Salary

Remote Personal Travel Associate63847378242689122

Workable

Remote Personal Travel Associate

Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a Remote Personal Travel Associate. In this role, you'll have the opportunity to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: Coordinate resort bookings and ensure smooth guest experiences. Maintain and update the resort website and social media. Use social media and lead tools to attract new clients. Provide excellent customer service and assist guests with travel plans. Learn and utilize new software for better pricing and service. Requirements Requirements: No experience needed — full training and certification provided. A passion for travel and travel experience is a plus. Strong communication and friendly demeanor. Ability to work independently and manage time effectively. Basic social media knowledge is a plus. Self-motivated and flexible. Benefits Benefits: Flexible schedule: Part-time or full-time options. Training & Certification: Comprehensive training at no cost. Travel perks: Special discounts and travel benefits. Supportive team: Collaborate with a helpful and driven team. If you're passionate about travel and helping others, apply now to join us as an online travel specialist!

Pflugerville, TX, USA

Negotiable Salary