We are seeking a Collection Agent to join our team and help manage and recover outstanding payments while maintaining positive customer relationships. Key Responsibilities: • Contact clients to follow up on outstanding debts via calls, emails, and other approved channels. • Negotiate repayment plans and ensure timely collections. • Maintain accurate records of all interactions and payment agreements. • Provide regular reports on collection activities and outstanding balances. • Resolve payment issues professionally while protecting the company’s reputation. Requirements: • Strong communication, negotiation, and interpersonal skills. • Ability to remain professional and composed under pressure. • Good record-keeping and organizational skills. • Basic computer skills (MS Office, spreadsheets, CRM tools). Salary & Benefits: • Competitive salary plus performance-based incentives. • Career growth opportunities. • Supportive and professional work environment. There are no college education requirements for this position. Many companies will look for candidates who demonstrate a high level of communication and negotiation skills. The ideal candidate should be able to quickly perform calculations, including rates and percentages. They must be solution-focused and able to calmly work with upset customers. Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.