Annapolis General/Business Unit Manager Job Listings

Workable

Senior Amazon Director

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations. Day to Day Duties: Build and maintain long-term relationships with clients. Oversee client milestone – Monitor the 30,60,90 day progress of the client Milestone – Milestone Operations – Brand Management Verify pain points are resolved, discover ongoing pain points Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed. Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys. Recommend improvements to clients’ strategy. Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines. Lead your team to drive strategy and pitch new and innovative ideas. Must make daily social posts (2 hours per week). The link to the social post is to be posted in Slack. Run a weekly podcast (1 hour per week) or join a partner’s podcast. This can also be supplemented with recorded video. Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly. Regularly monitor and report on clients’ performance and ensure goals are met. Perform Account Audits and Onboarding Audits Checklist Complete Board Review check every other week. Review the following: Design Tiers are being met and have in progress work. Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc). Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter). Tasks are having actions complete and not continuously pushed back. Brand Manager is progressing on Milestone Tasks. For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate. Roles & Responsibilities ClickUp Profiles are consistently getting updated correctly Ensure the onboarding process is seamless Ensure the offboarding process is seamless (The client offboarding process is appropriately documented and centralized) Ensure the team completes training videos when released Responsible for the operation of completing Amazon Audits Responsible for the operation of the Amazon Assist Desk Ensure Amazon PODs understand their churn every month. Establish clear communication between Account Managers and clients KPIs 90% of Amazon Clients need to hit 100% of their ad spend budget Less than 7.5% churn per month for entire Amazon department district 1 90% of Audits get completed and followed up within 5 business days 30% of our Active Clients have left a review on Google 30% of clients are billed for bonuses. 95% of clients successfully launch within 7 business days of starting with us (Onboarding Call with client, strategy session, internal onboarding call with team, Tasks are assigned) 1 case studies every quarter Less than 20% of client offboarding is negative feedback Maintain 150% Margin Per Head Company Core Values Extreme Ownership Problems are fun and solvable 1% Better Everyday Accountability Moral Person Best Thought Wins One Life (Lets have impact) Value in everything you do Requirements Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. This means you must know Seller Central inside and out. Everything from flat files, inventory management, FBA process, reinstatement, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. We do not require an expert-level understanding of each of these items, but you should be familiar and be willing to learn so you can train staff and best serve our clients. High preference for 2 years of agency experience. There is a strong need to be capable of navigating lots of demands and prioritizing the proper evolving aspects of an agency. 2+ years of management experience. Must have experience with direct reports and management. You should feel comfortable leading a team and helping staff overcome and solve issues. You should have experience in hiring and performance management, and be able to anticipate the needs of the agency. Feel comfortable and excel in a fast-changing environment of an Agency. You should be able to multitask at an expert level and help assure that tasks get completed. Be well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools). Excel at and love project management. Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon. To Summarize: You should know Amazon Seller Central, have Agency Experience or comparable experience, be Comfortable with Technology, be Independent and People Focused, and be passionate about eCommerce sales! Growth Path of Eventual Responsibilities: Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments. A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry. Take necessary preparations in handling multiple duties and responsibilities for advancement across the organization. Participation in continuing career development through research and collaboration with the use of latest market trends and research. Have an in-depth cross-functional comprehension of different spectrums of the business. This entails the business/organizational processes, customer needs and wants, and market trends as the basis of Advertising decision-making. Grow into a mentor and advisor to colleagues in various departments, which are IT, Advertising, Brand Management, Human Resources, Creatives, and Sales. Establish an excellent reputation in the chosen industry/field. Benefits Salary Range: $72k - $100k 401(k) with up to 4% employer match after 12 months of employment Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment Unlimited Paid Time Offs 7 Paid Company Holiday You can have your own Amazon selling business and utilize company resources to build your account. We love and encourage entrepreneurs. The majority of employees have their selling accounts.

Washington, DC, USA

$72,000-100,000/year

Workable

Program Manager

The Manager / Operations Manager (Senior) serves as the overall lead and administrator for contracted efforts, ensuring the successful execution of programs and projects. This role requires a strategic leader who will act as the primary interface with Government program authorities, providing expertise on technical and operational issues. The ideal candidate will possess extensive experience in program management, compliance with Department of Defense (DoD) regulations, and the ability to manage resources effectively in a fast-paced environment. Key Responsibilities: Act as the primary point of contact for Government program authorities on technical and program/project issues. Oversee the execution of contract requirements by contractors and ensure alignment with project objectives. Manage the acquisition and employment of program/project resources, optimizing efficiency and effectiveness. Monitor compliance with all applicable Federal and Department of Defense acquisition regulations, ensuring adherence to policies and procedures. Provide subject matter expertise on DoD security policies and regulations, advising team members and stakeholders accordingly. Requirements Education: Required Degree: Master’s Degree in a relevant field. Experience: Minimum of 10 years of recent and relevant experience in program or operations management, preferably within a government or defense-related context. Security Clearance: Minimum Requirement: TOP SECRET Expected Full Performance Level: TOP SECRET / SCI Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Patuxent River, Maryland, USA

Negotiable Salary

Janitorial Supervisor - 2nd shift63392014995971122

Workable

Janitorial Supervisor - 2nd shift

Do you have experience in building maintenance, overseeing work quality, managing processes, resolving issues? Do you have an eye for Quality Assurance and details and possess management experience and good communication skills? Are you seeking a full-time 2nd shift position? If you answered yes, consider this great opportunity with City Wide! We are seeking a Janitorial Supervisor to join our City Wide team who is responsible for assisting with management of contract compliance for building maintenance services, as well as supporting the relationship between City Wide and our Independent Contractors who will deliver on work expectations. Why City Wide? City Wide Facility Solutions is a leader in the building maintenance industry across the U.S. and Canada. Our company mission is to create a Ripple effect...positively impacting the community of people we serve. Our vision is to be the First Choice for our clients, contractors and employees. Our values of community, accountability and professionalism help us model success. At City Wide, you will find a high-energy team atmosphere driven to perform in a collaborative, inclusive and fun environment. Essential functions Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems. Review scope of work and ensure quality assurance per account to retain existing business and gain new business. Communicate with your Manager daily for any issues that need immediate attention, including the nightly recap. Make recommendations for IC work assignments, manage to client standards and company guidelines and recommend actions. Manage inspections, customer complaints or requests, new account starts-restarts. Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other policies and procedures. Ensure compliance by ICs with authorized, approved cleaning tools and equipment and their proper use. Other duties as necessary. Requirements High school diploma required or equivalent experience in commercial janitorial services industry. 2-3 years prior experience in management; coaching, motivating, developing other individuals. Building, facilities, janitorial or similar industry experience a plus! Strong planning, organization skills, and attention to detail. Excellent communication and interpersonal skills. Must be innovative and strive for continuous process improvement. Bilingual capability would be a plus. This role is Monday-Friday, 4pm-12:30am and will require travel in the counties of Baltimore, Anne Arundel, Howard, Harford, Carroll and Baltimore City. Qualified applicants must have reliable transportation and provide proof of continuing vehicle insurance. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Benefits City Wide Facility Solutions offers a competitive salary, plus quarterly bonus potential based on performance metrics, earned PTO and Birthday PTO day, the option to partake of company subsidized medical, dental, vision (after about 60 days) as well as 401k plan with company match provision! More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations. Founded in 1961, City Wide is the largest management company in the building maintenance industry. With over 60 years in business, we continue to experience high growth across our system. Our culture supports the company’s Mission, Vision and Values. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.

Towson, MD, USA

Negotiable Salary

Assistant Branch Manager - Big Box Company Experience Required63393481690241123

Workable

Assistant Branch Manager - Big Box Company Experience Required

Assistant Branch Manager - Big Box Company Experience Required! Starting at $65K with Great Benefits White Marsh, Maryland Position Summary: Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions. Essential Functions: General operations of the Branch. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control. Reviews financial and operational reports and takes necessary actions based on report results. Directs subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service. Defines the service standards and the operational mission of the branch, communicates it to the employees and monitors activities in order to meet the goals of the branch. Maximizes all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines. Manages selection, annual performance appraisals and professional development of all Management level personnel. Directly supervises and manages department managers. Coaches managers on employee relation issues such as new hires, transfers, promotions, demotions and any disciplinary action including termination. Maintains communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations. Reviews inventory on a regular basis to ensure that the inventory is correct and the products are in-house Completes and processes necessary reports and paperwork accurately and timely. Other Responsibilities: Assumes special projects and responsibilities as required. Education, Experience and Skills Required: Bachelor’s degree (preferred but not required), Minimum 4 years management experience in food service or grocery distribution in a supermarket, club warehouse, big box or mass merchandising environment. Background in P&L, Inventory control, merchandising, hiring / training staff, front end, merchandising, cash control, payroll, security / loss prevention mandatory. Strong leadership skills, capable of running a high volume warehouse operation. Must have excellent communication, organizational and people management / training skills and be extremely customer service oriented. Commitment to company values and strong customer orientation. Must have backing in big box, food service, or food retail. Work Environment: For the most part the ambient temperature will be moderate, there are areas that are cold such as the Freezer and hot suchas the Damages area. The work is mostly performed standing/walking – must be able to stand/walk for up to 4 hours without a break. Physical labor is infrequent but there may be times when merchandise may need to be moved or an area cleaned. There will be industrial vehicles (forklifts, Hilo) moving material throughout the warehouse. Salary: 65K and benefits! Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

White Marsh, MD, USA

$65,000/year