Annapolis Call Center & Customer Service Job Listings

Customer Service Representative - Remote & 19 plus Hourly63846033403393120

Workable

Customer Service Representative - Remote & 19 plus Hourly

Join Our Team as a Remote Customer Service Agent – No Degree Required, Starting at $19/hr Passionate about helping people and skilled at resolving issues? We're looking for proactive individuals to enhance our team of remote customer service agents. As an essential part of our team, you'll ensure all customer interactions are handled with professionalism and warmth, serving a broad spectrum of clients from your own home. What you’ll be doing: Providing timely and effective solutions to customer inquiries and concerns Skillfully managing and resolving customer complaints Communicating clearly and effectively in both spoken and written forms Consistently demonstrating a positive and cooperative attitude What makes you a perfect fit: A deep-seated passion for customer service excellence Superior communication skills and the ability to connect with others The capability to prioritize effectively and work independently Proficient in computer use and navigating various software platforms What we offer: The ability to work remotely, giving you flexibility in your work location Flexible working hours that you can adapt to your life Competitive salary starting at $19 per hour, with room for growth Opportunities for professional development in a supportive environment Ready to join us? Additional Information: Experience or a degree is not a prerequisite, though you must have a quiet workspace and stable internet connection. All prospective employees must undergo a background check. Our company is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Baltimore, MD, USA

$19/hour

Recovery Driver - Repossession Agent (Part-Time)63845354345091121

Workable

Recovery Driver - Repossession Agent (Part-Time)

At Whizz, we want to change the delivery business for the better by offering high-speed electric bikes to delivery drivers. Whether a driver is just starting out in the delivery industry or looking to upgrade their vehicle, we’re here to help them succeed and make their life easier. Our ultimate goal is to make transportation as seamless and hassle-free as possible, so drivers can focus on delivering top-quality service to their customers. We are currently looking for a Repossession Specialist to join our growing operations team. Responsibilities Contact delinquent customers to resolve outstanding debts and coordinate repossessions. Locate and recover stolen or defaulted bikes using tracking tools and field operations. Collaborate with law enforcement to retrieve or release stolen/confiscated bikes, including from tow yards. Travel within New York and to other cities (e.g., Philadelphia, Boston) as needed to carry out repossessions. Maintain accurate records in Google Sheets/Excel and submit daily status updates and end-of-day reports via company tools. Complete additional tasks as assigned by other departments. Requirements Ability to work in a fast-paced and changing environment. Minimum 1 year of experience in security, police, military, or a related field (preferred). Strong multitasking, attention to detail, organizational, and interpersonal skills. Ability to effectively communicate with law enforcement and delinquent customers. Car ownership (preferably large enough to transport electric bikes) and willingness to use it for the job. Comfort navigating throughout DC and open to occasional day trips outside DC. Benefits Type of Employment: Type: Full-time (1099 Contract) Weekly Hours Requirement: 20 hours Compensation: Fixed Monthly Base Salary Bonus: Competitive bonus structure based on volume of successful recoveries Reimbursements: Travel costs - including gas, tolls upon request, and compensation for out-of-state trips

Washington, DC, USA

Customer Service Representative- Mandarin Bilingual63499848740225122

Workable

Customer Service Representative- Mandarin Bilingual

Advance your career with a Small Business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries. Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards. Responsibilities • Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. • Provide and respond to live contacts in order to give the appropriate response from provided responses and materials. • Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language. • Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record. • Provide and transfer any reportable communication to the appropriate department. • Answer customers questions; make referrals: help clarify policies and procedures. • Provide general travel assistance information. • Provide information for filing claims with DHS. • Other duties as assigned Requirements This position requires US Citizenship. • Must be able to meet all security eligibility requirements • Bachelor of Arts or Science from accredited college or university required • Fluency in Mandarin • 2 years of customer service experience required Additional Skills: Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen. Applicants selected will be subject to a background investigation and need to meet security eligibility requirements. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The wage range for this role, including health and welfare benefits, is approximately $47,500-$54,000. IND123

Washington, DC, USA

$47,500-54,000/year

Workable

Shift Supervisor

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director, Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner. Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion. Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the Security Director, Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following: Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

Washington, DC, USA

$25

Remote Customer Service Rep Up to 19/hour - No Degree Needed63393486293505124

Workable

Remote Customer Service Rep Up to 19/hour - No Degree Needed

Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if you have: A strong desire to provide excellent customer service. Excellent communication and interpersonal skills. The ability to prioritize tasks and work independently. Proficiency in using computers and navigating multiple software programs. The Perks: Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step? Additional Information: No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Washington, DC, USA

$19