Summary: Provide Tier 1 and 2 technical support to University students, faculty, and staff, encompassing monitoring the IT support desk and resolving technical issues. Highlights: 1. Opportunity for meaningful work and valued contribution within a small team 2. Focus on work-life balance and a positive work experience 3. Engages in evaluation and purposeful investments in quality of work environment As a non-profit institution, APU aims to offer highly competitive compensation when considered wholistically, combining a positive work experience with a generous benefit package and fair salary compensation. In living this philosophy, APU engages in evaluation and purposeful investments in: • Quality of work environment • Meaningful work, feedback, and valued contribution • Monetary compensation for time and effort • Benefits that add to quality of life The right-fit employee for APU is someone who shares the APU values and mission, someone who desires to be part of a small team and work interdependently, someone who works hard but also values time off and a work-life balance, and someone who is looking for a meaningful work experience. Job Summary: Provide Tier 1 and 2 technical support for University students, faculty and staff. REPRESENTATIVE DUTIES • Provides end user technical support • Monitors the IT support desk answering the phone, assisting walk-in requests, and managing support ticket system. • Initial assessment of trouble ticket calls, resolving where possible, escalating to appropriate resource when necessary. • Tracks issues through resolution, monitors ticketing system and assisting other team members in closing tickets. • Effective use of diagnostic tools, logs, remote access, and system documentation in resolving end user technology problems. • Setups, maintains, and supports Windows workstations and printers. • Coordinates new employee technology support, orientation, and setup of computers and peripherals. • Coordinates supply inventory and technology equipment sign out. • Consults with system users to determine requirements / needs, analyze and identify solutions to meet University requirements. • Manages academic accounts and user administration. • Shares best practices with the team to enhance the quality and efficiency of technology systems. KNOWLEDGE and SKILLS • Excellent customer service skills • Knowledge of computer systems, networks, software and hardware. • Skill in managing multiple projects and deadlines effectively, prioritizing customer needs and determining urgency and impact of request. • Skill in communicating effectively, both verbally and in writing. • Skill in diagnosing and resolving computer hardware and software issues. • Skill in presenting complex technical information to non-technical audiences. MINIMUM EDUCATION QUALIFICATION High school diploma or GED equivalent. MINIMUM EXPERIENCE QUALIFICATION Non-Supervisory: Two (2) years computer experience working in an Information Technology environment. Apply Online: https://www.alaskapacific.edu/career/it-support-technician/
Craigslist · HR
Craigslist · HR
