Summary: Seeking a professional, customer-focused Service Advisor to join a busy service team, coordinating service and repair work while ensuring efficient customer communication. Highlights: 1. Opportunity to deliver excellent customer service in a fast-paced environment 2. Key point of contact for customers, managing service process efficiently 3. Supportive team environment with training and career progression Service Advisor We are seeking a professional, customer-focused Service Advisor to join a busy service team. This role is ideal for someone who enjoys working in a fast-paced environment, delivering excellent customer service, and coordinating service and repair work from start to finish. The Service Advisor acts as the main point of contact for customers, ensuring their needs are understood, communicated clearly, and managed efficiently throughout the service process. Key Responsibilities Greet customers and provide a high standard of service at all times Manage service bookings and coordinate daily workflow Accurately record customer concerns and service requirements Communicate updates, timescales, and costs clearly and professionally Liaise with technicians and internal teams to ensure smooth job progress Prepare estimates, explain recommended work, and gain customer approval Handle invoicing, payments, and completion of service documentation Resolve customer queries and concerns in a timely and professional manner Maintain accurate records across relevant systems Support the team in achieving customer satisfaction and performance targets Requirements Previous experience in a customer service or service advisory role preferred Strong communication and interpersonal skills Good organisational skills and ability to manage multiple tasks Confident using computer systems and administrative processes Professional, approachable, and solution-focused Able to work well under pressure in a busy environment Strong attention to detail and accuracy What We’re Looking For A positive, team-focused attitude A commitment to delivering excellent customer experiences Someone who can build trust quickly and communicate effectively A proactive approach to problem-solving and follow-through Benefits Competitive salary Performance-related incentives Training and development opportunities Supportive team environment Career progression opportunities
Craigslist · HR
Craigslist · HR
