Summary: Seeking a friendly, organized individual to be the primary client contact for a growing house cleaning service, managing inquiries, scheduling, and client relations. Highlights: 1. Be the first voice clients hear 2. Directly contribute to company success 3. Full training on services and software Maids in Brown is a locally owned house cleaning service with offices in Arlington and Bethesda, voted a top house cleaning service twice by Arlington Magazine readers. We’re growing and looking for a friendly, organized person to be the first voice our clients hear. Employment type: Full-time Location: Arlington, VA PAY $20–25/hour, depending on experience Up to $500/month performance bonus (up to $6,000/year) Paid time off, paid holidays, and a Christmas bonus SCHEDULE Full-time, Monday–Friday, 7:30 AM – 4:30 PM. On-site in Arlington, VA. WHAT YOU’LL DO Answer client calls, emails, and texts Respond to new inquiries, give quotes, and book new clients Schedule, reschedule, and confirm cleanings Handle client concerns and follow up until they’re resolved Work with our operations team to keep the daily schedule running smoothly WHAT WE’RE LOOKING FOR 1+ year of experience in customer service, sales, scheduling, or a front desk role Great phone skills: warm, clear, and confident Organized, reliable, and comfortable with computers Spanish is a plus, but not required WHY WORK WITH US Your work directly helps a growing company succeed A bonus based on results you control Friday team breakfast, birthday and work anniversary celebrations Full training on our services and software HOW TO APPLY Reply to this post with your resume and short answers to these two questions: Tell us about a time you turned an unhappy customer into a happy one. A client calls upset because their team arrived late, while a new lead is waiting on hold. What would you do? Applications without answers to both questions will not be considered.
Craigslist · HR
Craigslist · HR
