Description
Summary:
This role supports Gallagher's ICHRA solutions by coordinating sales support, new business onboarding, implementation readiness, and renewal activities to enable revenue generation.
Highlights:
1. Supports growth and execution of ICHRA solutions
2. Key partner to Producers, Client Managers, and ICHRA team
3. Ensures seamless experience from opportunity to client support
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Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
The ICHRA Sales & Client Enablement Associate plays a critical role in supporting the growth and execution of Gallagher's Individual Coverage Health Reimbursement Arrangement (ICHRA) solutions. This position serves as a key partner to Producers, Client Managers, and the ICHRA team by coordinating sales support, new business onboarding, implementation readiness, renewal activities, and operational reporting.
The role is designed to enable the ICHRA team to focus on revenue-generating activities by reducing administrative, analytical, onboarding, and operational workload. Acting as a liaison between sales, clients, implementation partners, and internal service teams, the Associate helps ensure a seamless experience from opportunity development through implementation and ongoing client support
How you'll make an impact
Sales & Opportunity Support
Assist Producers and ICHRA team members with proposal development and quote preparation.
Support opportunity tracking and progression through the sales pipeline.
Coordinate follow-up activities with Producers and prospective clients.
Maintain accurate sales documentation, opportunities, and related records within internal systems.
Prepare presentation materials, reports, and sales support resources.
New Business Onboarding
Coordinate the transition of new business from sold opportunity to implementation.
Manage onboarding documentation and intake requirements.
Facilitate communication between clients, Producers, implementation partners, and internal stakeholders.
Ensure all required information is collected and delivered to support successful onboarding activities.
Monitor onboarding progress and escalate issues when necessary.
Implementation Readiness & Coordination
Support implementation planning and readiness activities for new ICHRA clients.
Track project milestones, deliverables, and implementation timelines.
Partner with implementation and operational teams to identify and resolve outstanding items.
Assist with client setup, documentation management, and coordination of launch activities.
Help ensure smooth handoff from sales to implementation and ongoing service teams.
Renewal & Client Support
Assist with preparation of renewal materials and ICHRA renewal discussions.
Coordinate client reporting and data collection to support renewal strategy.
Maintain organized client records and supporting documentation.
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