Description
Summary:
24/7 Chicago Locksmiths seeks a motivated and reliable Dispatcher to handle customer interactions, coordinate technicians, and manage data in a fast-paced environment.
Highlights:
1. Opportunity to work closely with Managers and upper management
2. Engage in problem-solving and manage technician effectiveness
3. Focus on customer satisfaction and team collaboration
24/7 Chicago Locksmiths is looking to employ a hardworking, motivated and reliable Dispatcher for our North Chicago office location. Managerial and supervision experience is preferred but not required. Weekend and afternoon availability is a must.
Ideal candidates MUST possess the following skills:
Previous Dispatching experience
Ability to handle difficult customers with a smile
Ability to think outside the box and problem solve
Self-motivation
Accurate typing skills and 50wpm
Ability to multitask
Ability to supervise and work with a team of 3-5 individuals
Ability to handle a fast pace environment
Job duties include:
Shift updates to upper management
Working closely with Managers
Answering Phones
Accurate dispatching of technicians
Managing locations of technicians to maximize effectiveness
Imputing data and jobs into computer/database
Following up with customers to insure their satisfaction
Assisting with Billing and invoices
Benefits Include: