Summary: John Ellis and Son seeks a highly motivated, customer-focused Service Advisor to bridge communication between customers and technicians, ensuring a smooth automotive service experience. Highlights: 1. Bridge between customers and expert technicians 2. Passion for cars and customer service 3. Positive and supportive work environment Automotive Service Advisor Location: Midtown Company: John Ellis and son Position: Service Advisor Type: Full-Time At John Ellis and Son, we pride ourselves on providing exceptional customer service and high-quality automotive repair. We have been the number one shop in our community for over 99 years. We're looking for a highly motivated, customer-focused Service Advisor to join our team. As a Service Advisor, you'll be the bridge between our customers and our expert technicians, ensuring a smooth and efficient service experience. If you have a passion for cars, a knack for customer service, and want to be part of a thriving automotive business, we want to hear from you! Key Responsibilities: Greet customers and assist with their service needs in a friendly and professional manner. Recommend services based on customer needs and vehicle performance. Schedule appointments and manage service timelines. Provide customers with accurate and timely estimates. Maintain consistent communication with customers throughout the repair process. Ensure all necessary parts are ordered and ready for service. Handle service-related administrative tasks, including order processing and follow-ups. Keep customers informed on the status of their vehicle repairs and service. Work with technicians and management to ensure high-quality service delivery. Qualifications: Previous experience in an automotive service or customer-facing role preferred. Strong knowledge of automotive systems and repair processes. Excellent communication and interpersonal skills. Ability to multi-task and manage time effectively. Strong organizational skills and attention to detail. A friendly, approachable demeanor with a focus on customer satisfaction. Valid driver’s license. Why Join Us? Competitive pay with performance-based incentives. Comprehensive benefits package (health, dental, vision, etc.). Ongoing training and development opportunities. A positive and supportive work environment. Opportunity to grow within a successful, expanding company. If you’re passionate about cars and customer service, apply today and become part of the John Ellis and Son Team! Call or text resume to Miguel at 916-416-9701
Craigslist · HR
Craigslist · HR
