Front Desk Representative

Description

Summary: Join a vibrant dance community as a Front Desk Representative, creating a positive studio experience and serving as the communication hub for staff and students. Highlights: 1. Fun, exciting atmosphere and warm, welcoming community 2. Play a key role in creating a positive and professional studio experience 3. Supportive work environment with career advancement opportunities Fred Astaire Dance Studios® is growing! Join our team of professionals in a fun, exciting atmosphere and warm, welcoming community. Position: Full-Time Front Desk Representative If you love making others smile, helping those around you, staying organized, and being part of a fast-paced team environment, you will love working with us! This role is of crucial importance to our students, team members, and studio experience. As the first point of contact for students and guests, you’ll play a key role in creating a positive and professional studio experience. This role requires strong communication skills, attention to detail, and the ability to multi-task in a lively, fast-paced environment. You’ll serve as the communication hub for staff and students while supporting studio operations, scheduling, and customer engagement. Who We Are Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence of life through dance. At our Boise location, we focus on building a vibrant, inclusive dance community. Whether students are preparing for a special occasion or simply looking for a fun and active social outlet, our mission is to enrich lives—physically, mentally, emotionally, and socially—through dance. Requirements This is a full-time, in-person position. Studio hours are Monday through Friday, 1pm-10pm. Occasional weekend events required as well. Key Responsibilities: Warmly greet and assist students, guests, and walk-ins Manage inbound phone calls, emails, and new student inquiries Handle lesson scheduling using online booking software Accept and process payments (cash, card, and check) through POS systems Maintain and update student accounts and records Support daily studio operations and team coordination Assist with studio cleanliness, event prep, and front desk organization Assist in capturing media content during studio events, parties, and classes Participate in weekly staff meetings and studio classes (as needed) Run weekly errands and help with weekend events Track tasks and information using Google Docs, Sheets, and Drive Represent the Fred Astaire brand with professionalism & warmth Qualifications & Requirements: Friendly, energetic personality with a positive & team-oriented attitude Outstanding customer service skills Excellent written and verbal communication skills Able to work in a fast-paced environment and multi-task effectively Strong organizational and time management skills Competent and capable with computers and learning new systems Exceptional follow-through and ability to prioritize daily tasks Positive, professional demeanor and proactive work ethic Reliable transportation Benefits As a Fred Astaire Team Member, you can expect us to provide you: A fun, fast-paced, and supportive work environment! A variety of activities to participate in, such as group and private lessons, performances, parties and competitions. Expert training programs to develop both your dance and business skills. Professional career advancement at all levels, including studio management and ownership! Travel and special event opportunities. A mission-driven team that truly makes a difference in people's lives! Our compensation plan includes multiple components: Hourly Rate: $17 per hour Paid Time-Off Health Insurance Free Training & Continuing Education Advancement Opportunities