Summary: Seeking a Tier 2 Support Specialist to provide hardware and software support, configure systems, and assist users with technical issues. Highlights: 1. Opportunity to provide essential IT hardware and software support 2. Engage in system configuration and troubleshooting 3. Collaborate with users to resolve technical challenges Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area. Roles and Responsibilities Provide hardware and software support for Windows desktops and laptops Configure, test and install printers, scanners, network copier/printers Use computer images to install and configure laptops and PCs Ensure latest approved BIOS and patches are applied to PCs and laptops Support users with file shares and permissions issues Track, log and report each service request Additional duties as assigned Requirements Skills & Experience 2+ years related experience 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred Excellent problem-solving skills Strong knowledge of Windows operating systems Working knowledge of Microsoft Office Suite Excellent documentation, collaborative and communication skills, both written and verbal Benefits Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance
Workable · HR
Workable · HR
