Summary: Seeking an experienced Tier II Tech Support Agent to provide real-time technical support for professional installers troubleshooting live systems. Highlights: 1. Provide real-time technical support via phone, chat, and ticketing systems 2. Troubleshoot complex issues related to low-voltage systems and networking 3. Support professional installers during active installations and service calls We’re looking for an experienced Tier II Tech Support Agent to provide real-time support to professional installers in the field. This is a fast-paced, hands-on role where you’ll be troubleshooting live systems and helping technicians complete jobs efficiently. What You’ll Do: Provide real-time technical support via phone, chat, and ticketing systems Troubleshoot complex issues related to low-voltage systems, networking, and device integrations Support professional installers during active installations and service calls Escalate advanced issues when needed and collaborate with internal teams Document issues, resolutions, and contribute to internal knowledge base What We’re Looking For: 3+ years in technical support (Tier II or higher preferred) Strong networking knowledge (IP addressing, routing, ports, VLANs, etc.) Experience supporting field technicians or installers in real-time Ability to troubleshoot under pressure and think critically Clear communication skills with the ability to guide users step-by-step Experience with ticketing systems (Zendesk or similar) Bonus Points: Background in low-voltage systems (intercom, access control, surveillance, etc.) Experience with SIP/VoIP technologies Familiarity with remote diagnostic tools What We Offer: Full-time, on-site position Stable, long-term opportunity Growth within a technical team environment If you thrive in real-time problem solving and enjoy supporting professionals in the field, we’d love to hear from you.
Craigslist · HR
Craigslist · HR
