Summary: Seeking an entry-level IT Support Technician to provide remote desktop support and occasional on-site hardware assistance for a growing Managed IT Services Provider. Highlights: 1. Opportunity to be a first responder for technical issues. 2. Training and certification opportunities for career growth. 3. Join a growing MSP specializing in small business technology. Job Title: Tier 1 IT Support Technician (Contract) Location: Hybrid (Remote / Local Seattle On-site) Pay Range: $22.00 – $28.00 per hour Employment Type: Contract / 1099 or W2 Contract About Us We are a growing Managed IT Services Provider (MSP) based in Seattle. We specialize in helping small businesses manage their technology so they can focus on their goals. We value fast, friendly service and a proactive approach to IT. The Role We are seeking an entry-level IT Support Technician for a contract engagement. You will be our "first responder" for technical issues, primarily providing remote desktop support. While most of the work is remote, you must be local to the Seattle area as this role requires visiting customer offices a few times per month for hands-on hardware support. Key Responsibilities Remote Support: Resolve Tier 1 tickets (software installs, printer issues, connectivity) via phone and remote access tools. On-Site Support: Travel to client sites in Seattle for hardware setups, cable management, or physical troubleshooting. Account Management: Handle MS365/Google Workspace password resets and user onboarding/offboarding. Hardware Deployment: On-site support for end user desktops, printers, routers, firewalls and wifi. Requirements Local Resident: Must be based in the Seattle, WA area. Reliable Transport: Must have a valid driver’s license and a reliable vehicle for site visits (mileage is reimbursed). Communication: Ability to explain technical fixes to non-technical business owners clearly and patiently. Tech Savvy: Working experience with Windows 10/11, MacOS, Office 365 Apps & Admin Center, Google Workspace Apps & Admin Center, and solid understanding of modern networking concepts. Strong understanding of AI/ChatGPT and how to use it to solve IT issues. Status: This is a contract position. Candidates must be comfortable with contract-based work. Compensation & Details Hourly Rate: $22.00 – $28.00/hour (DOE). Duration: 6-month initial contract with potential for extension/permanent hire. 5 days per week. 4 hours per day. Reimbursement: Standard mileage reimbursement for all travel to client sites. Training & Certifications: Exam fee reimbursement for approved Microsoft, Google and AWS certifications. Please submit your resume and a video of yourself telling us why you're a good fit for this position.
Craigslist · HR
Craigslist · HR
